Show:
Selling/Pre-Approach
Approach/Determining the Needs
Presenting the Product/Handling Objections
Closing the Sale/Selling Suggestions
CTE/Marketing
100
Name the last step of the sales process
What is the follow-up
100
This sets the mood or atmosphere for the other steps of the sales process
What is the approach
100
These are reasons for not buying or not seeing the salesperson
What are excuses
100
When attempting to close a sale, sales people should look for what?
What are buying signals
100
This is what CTE stands for

What is Career and Technicial Education

200

Emotional buying motive is a feeling experienced by a customer through association with a product.  What is rational motive?

What is A conscious, logical reason for a purchase
200
This is an example of an open ended question asked during the approach phase
What is "How may I help you"
200
When presenting a product without knowing background information on the customer, you should start by presenting what kind of product?
What is a medium priced product
200
This is an initial effort to close a sale
What is a trial close
200
These are the 4 P's of marketing?

What is

-place

-price

-product

-promotion

300
These are the 3 different forms of selling
What is retail selling, business-to-business selling, telemarketing selling
300
Observing a customers ________________ can give you an idea if they are interested in a product or not
what is nonverbal communication
300
These are the 5 most common objections

What is

-price

-source

-need

-product

-time

300
What is it called when you take the opportunity at the end of a sale to introduce another product of possible interest to a customer
What is offering related merchandise
300
This CTE class is now a requirement for graduation
What is economics and personal finance
400
What is it called when potential customers are selected at random?
What is Cold canvassing
400
These are questions that require more than yes or no answers
What are open-ended questions
400
In order to NOT overwhelm your customer, what shouldn't you do?
What is show/present more than 3 products
400
If a salesperson fails to close a sale, they should do this to potentially help change the outcome next time
What is get feedback
400
These are the departments that make up CTE here at Denbigh

What is

-marketing

-business

-JROTC

-Technicial Drawing

500
In preparation to assist customers, name 3 things sales people must do

-study products/services offered by their company

-keep abreast of industry trends and competitors

-research potential customers

-develop familiarity with their companies policies and procedures

500
These are the 3 methods to used to determine customer needs

What are

-listening

-observing

-questioning/engaging the customer

500
These are the 4 steps to handling objections

What are

-listening

-acknowledging

-restating

-answering the objections

500
These are 3 general rules for closing the sale

What is

-recognize closing opportunities

-help customers make a decision

-create an ownership mentality

-do not talk too much and do not rush

500
Who are the teachers that make up the CTE department?

Who are Ms. Simmons, Ms.McAlister, Ms. Richardson, Mrs. London, Mr. Hupp, Ms. Williams, 1st Sargent Smith, Sargent Mundy, Colonel Birdsong, Ms. Arrington (or her sub)