TUL History
The new CEO that identified lack of leadership and direction within the organization that searched for solutions on turning things around.
Who is Jim Dague?
To improve the health of our communities by providing innovative, outstanding care and services, through exceptional people doing exceptional work.
What is the mission of Goshen Health?
Fancy show, practice is for sissies, clip art is cute, talking fast.
What are some mistakes when making PP slides?
Who creates the culture of care, determines the nature of the nurse-patient relationship, and profoundly influences the performance and development of staff.
What is the Leadership role of the Unit Manager?
The job of this individual is to feel strongly about TUL, learn and maintain the culture of TUL and gather appropriate data and facts to help incorporate changes for colleagues within your department.
What is the responsibility of you as a leader within the organization?
1. Manage Population Health?2. Deliver High Value?3. Align Personal and Professional Missions?4. Inspire a Spirit of Partnership and Generosity in the Community?5. Make Oncology and Heart & Vascular a Destination of Choice
What are the 2020 Strategic Priorities for Goshen Health??
Present as you speak, be yourself, add humor, less content more stories, use powerful visuals, watch the clock, make a connection.
What are some tips to a good presentation?
1. Model the way?
2. Engage people in a shared vision?
3. Enable others to act?
4. Challenge the process
?5. Encourage the heart and celebrate each other
What is Tranformational Leadership?
Best People
High Quality (including Patient Safety)
Low Cost
Customer Service
Mission, Vision, Values, Annual Evaluations, CEO meetings and MACademy Award are examples of how this organization displays what?
What is Organization Culture?
Replaces all in patient rooms (except ICU), costs $75.6M, and takes 4+ years to complete?
What is the Goshen Health Inpatient Facility upgrade and expansion?
White space is your friend.
What is consistency with images and graphics?
“An authority figure tells us what to do, but a leader tells us_________?
What is "Why"?
All Colleagues received Yellow Belt training
Identified "Value Streams"
Began monthly Rapid Improvement (Kaizen) Events
The name of the solution that was brought in to reinvent the Goshen Hospital in a massive way and change the management problem.
What is The New American Hospital by Clay Sherman?
Building on our mission and values, Goshen Health will deliver exceptional healthcare to the communities we serve using an_________ model of care and achieving excellence through a commitment to quality, leadership, and innovation.
What is “integrated”?
Talk with them not at them.
What is practice speaking from the heart?
Dominance?
Conscientiousness?
Influence?
Steadiness
What is DiSC?
A structured logical thought process that teaches how to think about issues, problems, opportunities and development.
What is A3 Thinking?
Feedback from various stakeholder groups
Needs to be "part of" not "in addition to" TUL
Expand to all areas
Create avenues to contribute ideas
Improve communication
Meditech EMR
ACO Software
Colleagues that call and follow up on the most severe patients
Primary care medical home collaborations
Actuaries
Risk Sharing agreements - insurers, employers
Build the momentum inside out
Kick off event with Randy
Video
Weekly department packages
Pay it Forward concept
Software used for JDI and DIG idea submissions and tracking.
What is TUL Footprints?