Not Just Compliance
"This call may be recorded or monitored"
What is the Dual Party Consent Verbatim?
This is the only state that you have to ask if they are represented by legal counsel.
What is rule about calling West Virginia?
Sears Collections Alerts can be found here.
Where is the home page of the HUB.
"This is an attempt to collect a debt. Any information obtained will be used for that purpose."
What is the Mini-Miranda verbatim?
What is the state that you can not postdate checks or offer recurring payments for the customer.
An "cease & desist" is notated on the account.
When a customer advises not to call anymore and disconnects you do this?
The states are examples of DPC (Dual Party Consent) states.
Who is CA, CT, MD, MI, MT, NH, NV, PR, WA examples of?
A payment can be mailed out in __ days?
What is seven?
The 401k, Family, savings, defer a car payment, or friends
What are other sources of income for a card member to make a payment.
These two states need written permission to speak to a customers' spouse.
Who is MA and MD
The letters DNC stands for these words.
What is "Do Not Call"?
This makes up the Total Due Payment.
What is the past due payment plus the monthly due payment?
The states that payments cannot be taken 6-9 days out.
Who is CA, CT, MI, and PA?
Conference in the language line and speak to the customer through the interpreter.
What do you do when you do not understand the language the customer is speaking?
The card member is the only one that can do this.