Sales Cloud App (Lead generation & automation)
You would like all leads created via Web-to-lead handled by the contact center team. What can you set up to accomplish this? Choose 1 answer.
A. Auto Response Rule
B. Workflow Rule
C. Lead Assignment Rule
D. Business Process Rule
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Answer: C Lead Assignment Rule
What situations can trigger an auto-response rule? Choose 3 answers.
A. Email-to-Case
B. Web-to-Case submission
C. Case Escalation
D. Customer Portal Case submission
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Answer: ABD
A. Email-to-Case
B. Web-to-Case submission
D. Customer Portal Case submission
For a new product launch, campaigns have been set up to track responses from the website, print advertisement and direct marketing activities. How could you track the overall number and value of opportunities generated from the product launch? Choose 1 answer.
A. Create a master detail relationship between the campaigns and use roll-up summary fields to display the totals
B. Create a campaign hierarchy linking the campaigns and view the campaign statistics on the parent campaign
C. Create a trigger that calculates the number and value of opportunities related to the campaigns and display on each campaign
D. Create a report that totals the opportunities related to each campaign
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Answer: B. Create a campaign hierarchy linking the campaigns and view the campaign statistics on the parent campaign
How many points are added to an idea when it is promoted in a community? Choose 1 answer.
A. 1 point
B. 2 points
C. 5 points
D. 10 points
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D. 10 points
What is true regarding auto-response rules? Choose 2 answers.
A. Auto-response rules apply to cases and leads
B. Different email templates can be used for different criteria
C. Auto-response rules can create a task
D. Multiple case auto-response rules can be active at the same time
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Answer: AB
A. Auto-response rules apply to cases and leads
B. Different email templates can be used for different criteria
Which of the following are true regarding Salesforce Knowledge articles? Choose 2 answers.
A. Articles can be created from cases
B. Articles can be rated between 1 and 5 stars
C. Articles can be liked and commented on by users
D. Articles can be linked with reports
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Answer: AB
A. Articles can be created from cases
B. Articles can be rated between 1 and 5 stars