REWARDS
If customer has a no fee card, miles will expire 18 months from last activity with United. If customer has a fee based product, miles will not expire as long as there is activity on the card account.
When do miles expire?
True or False:
Expired United club passes will not be honored after their printed expiration date.
TRUE
A one-time $80 statement credit is applied to employee accounts once a year in March.
United employee credit
Amenities may vary by location, but they generally include personalized travel assistance, free Wi-Fi and complimentary snacks and beverages.
What are the amenities offered with lounge access?
NO free bags
Do you get free bags with my existing MileagePlus Card?
The member should always contact MileagePlus for the most up-to-date information.
How far back will United go to post miles if a customer requests it?
5,000 miles each year on or near the anniversary date
What is the anniversary bonus for United Select Cards?
$0 Bag Fee
How much is the 1st bag fee for united explorer?
First time customers will qualify and receive their bonus miles and statement credit after their first purchase / first use of the card. First purchase / first use does not include balance transfers, cash advances, cash-like charges such as traveler's checks, foreign currency, and money orders, any checks that access your account, overdraft advances, interest, unauthorized or fraudulent charges or fees of any kind, including an annual fee, if applicable.
After qualifying, please allow six to eight weeks for bonus miles and / or statement credit to post to your account.
When will I receive my bonus miles and statement credit?
Yes, if they are the primary customer once they've passed security verification, you can provide them the number we have on file. However, you can't give the number to an authorized user
Can United MileagePlus (frequent flyer) number being used for posting miles on account be disclosed to customer?
Point adjustment Marketing Rewards workflow. Do not forget to add memo.
It has been over six weeks since the customer's first usage and they still have not received their sign-up bonus / companion certificate / Member-Get-Member miles. What should I do?
6-8 weeks of the anniversary date
When do we issue the companion travel certificate for United MileagePlus cards?
$0 Annual Fee
How much is the annual fee for united TravelBank cash rewards credit card?
The primary customer and companions traveling on the same reservation are eligible for priority boarding; authorized users are only eligible if they are on the same reservation as the primary customer. To receive priority boarding, the primary customer must include their MileagePlus number in their reservation. Priority boarding is only available on United and United Express flights; codeshare partner-operated flights are not eligible. Eligible Chase MileagePlus customers can board the plane before general boarding, after MileagePlus Premier members, customers with Premier Access and travelers requiring special assistance.
What's the boarding process?
Questions regarding benefits coverage should be referred to the Benefits Administration
Where can a cm inquire abt accident insurance when they use their frequent flyer miles to purchase a ticket?
Customer can request missing Chase card earned miles for one year; specialists will need to process MSS with a memo detailing the situation.
How far back will Chase post missing card earned mileage?
MAFI
What is the c3 screen to view membership number?
Lets you enjoy the convenience of dedicated airport check-in lines, exclusive security lanes at select airports and priority boarding, so you can get to the gate, your seat and the overhead bin sooner.
What is Premier Access?
Customers can visit united.com/chase or call United Customer Service at 1-800-421-4655.
Where can I determine how many total miles I have in the MileagePlus program?
When account reaches $25,000 or more in eligible net purchases each calendar year (January-December)
When will United MileagePlus Explorer customers earn their calendar year bonus of 10,000 miles?
Yes. Primary users and anyone in their party that appears on their itinerary will have access to priority boarding.
Will my entire party have priority boarding?