GPON
What does GPON stand for?
Gigabit Passive Optic Network
When can you discontinue an order?
ONLY if the order is already purged or cancelled in all back end systems.
What function do you use to look at a TN?
SP SPI
What does rejection code Z mean?
The CLEC has reached out to the customer and the customer has decided to stay with them.
How do you work Notify Billing defect?
False disco, resend task if possible. Sent to BT
What do you need to do to resolve missing fibre clearance?
Remove and add fibre flag back in FMS.
What does AFEA stand for?
Automatic Front-End Assignment
How do you write off an order in FMS?
Search TN in FMS. Copy your order number, go to PSO, select option 6 to write off order and paste the order number in the Service Order Number field then hit enter twice
What does LSR stand for?
Local Service Request
If you find a new defect, what team do you contact?
FFH ORT Defect Primes <ffhortdefectprimes@telus.com>
What order do you need to issue when you have to do an update service address?
Retro move order
What status does a TBC need to be in to flow and clear?
Cancel Delivery Assignment is Semi Final
How do you remove a gpon flag in FMS?
Functions IH/MSA. Remove/Add GN from Techology and Save by CH/MSA. LA/MSA when done to send update to LPDS
What reason do you select when cancelling a Winback order?
What is the workaround to fix Defect Call Forward Fixed CO fatal monkey error?
Issue retro provide order and get Assignment to manually activate in the backend
What is the root cause when you get the error message "The reference number was not retrieved by the system: try again (click next) or cancel the order. (Detected on High Speed)." and what do you need to do to fix error?
ONT on the address is causing the error and escalated ticket to gpon escalation to remove ONT which will allow the order to generate a new TN.
How do you fix OMS Request error: resourceId cannot be empty! ?
Cancel and reissue the order, when you issue the single line part of the order, after inputting all requested features/LD plans/Directory/TN at “Negotiate Product Configuration” page, - DO NOT click next, instead go back to the general tab before, click apply, and then click next.
How do you find the LRN?
Search TN in FMS. Shift and F8 at the same time. The LRN will populate on the upper right side of the screen. You can also click on the F20 at the bottom of the screen
What is the Project Pineapple process?
Provide order has temp TN. ToS forwards CLEC TN to Telus TN before starting install. Once Provide order drops, issue SW Winback order to port TN
How do you fix OMNI Fieldwork orders stuck at Negotiate Due Date after the order has been submitted and booked
From Activities click Change Due Date and try to book order. If that is blank, resend in Go/APMtool. if that doesn't work, send to BT
How do you change the clearance from pending in to nonworking when there are no working services attached to pending in clearance?
GPON Provisioning Support Tool, Check TN clearance, Click on processing instance to open it in NC, Click on clients name, Go to Purchased Service Tab and remove the GPON Access Instance in Planned Status
Please list 2 scenarios where we must remove bonding?
How do you create an OUT order in FMS?
Make sure you are in the correct C.O. in FMS by querying the address(I/MSA). Find the SVC (fictitious CO code) using MI/MTM. Use PSO option 2 and create order number 'O(SVC)ActualTN' hit enter. Update due date(YYYYMMDD) and Tel # on the first screen, then hit enter. On the next screen delete the red "N" under Disconnect Reqd and the question marks under SEN#, then keep hitting enter until the end.
What is the process to drop a copper FW Winback order?
Check DST is complete. Check PON is confirmed. Check if LRN matches in FMS and SOA. Check SOA is pending or active. Activate if needed.Update the order in FMS to remove the winback hold and then write it off. Continue with regular procedure to drop the order:
What is defect 71440?
Cannot set SRD before latest installation date, that is ##/##/#### ##:##:##