Products and Services
The most commonly installed System by ADT
SafeWatch 3000
The Hot keys to note an account
CTRL+SHIFT+F5
This disposition code will be used to note and account in Informix
RET
ADT stands for
American District telegraph
ADT has 2 other Account Management groups located here. City/State
Wichita Kansas and Irving Texas
Zones 1-8 on a hybrid system are typically...
Hardwired
The action used to transfer a credit from one MMB account to another
MMB2M
The dealer charge back period typically lasts this long
12- 18 months
ADT loses more customer to this competitor than any other
Xfinity/Comcast
The Unit Manager for Account management is
Melanie Leone
The maximum amount of cameras we can sell in Account Management
2
This must be clicked whenever entering AR History to ensure invoices are properly sorted
Balance Forward
You will need to enter this menu option/screen to apply a credit in Informix
20 - 01 -09
This is how many people die per day in home fires
7
ARM stands for
Acknowledge, Respond, Move On
The viewing angle of the Indoor/outdoor camera sold through Account Management is
128.6 Degrees
This billing code would be used if making adjustments/credits to service calls
TMREV
ADT's largest Authorized Dealer
Defender Security aka Protect Your Home
Name 4 Account Management managers
Shawn, Eddie, Charles, Adele, Tracy
The most important section -piece of the AM Call Flow
Discovery- Open Ended Questions
Pulse cameras are designed to take clips. These clips are recorded for how long and how often will they occur
30 seconds clips every 3 mins 30 seconds.
When looking at MMB what does it mean if the customer has an H and U CS#.
Landline is the primary and cell guard is the backup
This cancel code would be used if a customer was cancelling due to natural disaster
196
This is the assist line EXT should you have a question/escalation
01-27925
Pulse was released in this Year
2010