Miscellaneous
The system used to view sent and received documents.
What is Ameriview?
The different ways to pay online.
What is recurring, online ACH, and online debit
The two places you go to quote a payoff.
What is the payoff quote hyperlink, and payoff quote quicklink?
The steps to get to an account correction.
1. Account maintenance (computer)
2. Account correction quicklink
GM Financial's "google".
What is GPS?
The fee to do a CBP.
What is $10.00?
The people who we can provide payoff quotes to.
What is the customer, dealership, and insurance company?
The three types of account corrections.
What is payment allocations, misapplied account corrections, and research (payment not applied)?
The way that GMF charges interest.
What is simple interest?
The two ways a customer can set up an autopay with GMF.
What is recurring and autodebit?
The quote type used when quoting a dealer payoff.
What is Dealer Non-franchise payoff (DN)?
The account correction submitted when moving funds inside the same account.
What is a payment allocation?
The formula to find the perdiem.
What is principal X APR/ year
The time before the due date that we need to cancel the autodebit.
What is 10 business days?
The place where you check for a second lien.
What is Customer servicing/ General Information or Collateral quick link?
The account correction submitted if funds are being moved to a different account.
What is a misapplied account correction?
The letter sent to customers to inform them that something was wrongly imputed on the contract.
What is a cure letter?
The two places we should be sending our customers to self service.
What is MyAccount and the GMF app?
What is Amount, 2nd lien, Payoff Address, and Account Number?
Have the customer send in POCF