Resources
You go here to locate pricing, availability, and information about products/solutions
What is Offer Information Library (OIL) ?
Cellphones, tablets, & wifi.
What is mobility?
On All Lines with hunting in small businesses
What is CFDA ?
activity x _______ = ______
What is Proficiency and Sales ?
Agent Id is entered in this field/tab/button to receive commission.
What is preference?
Resource provided as a guidance in policy for plans and products.
What is Apex?
World Wide Web, fiber optics, broad band, wireless collectively
What is internet ?
When all lines are busy this feature sends calls to voicemail.
What is CFB?
8 or more lines should be referred or considered dependent on needs.
What is a Complex Service?
This sequence - opening, discover, create a need, recommendation, close, set expectations, and brand/thank/goodbye identifies part of a process.
What is Sales Flow ?
This program is used to validate addresses and perform credit checks.
What is CRM ?
HBO, CNN, Showtime, Nfl Sunday Ticket
What is Directv?
These are areas in the United States that are not offered phone service.
What is OOR?
Fax Lines, Credit Card Machines, ATM, and Alarm Systems are connected here.
What are Access Lines?
Information about install, second service, and your contact info should be included in
What are technician notes ?
Reminders and appointments are recorded in this application.
What is Outlook ?
Local, Local Toll, and Long Distance
What is phone lines ?
Bundled to promote most services with the highest savings.
What is AFL/A4L?
Phone lines on a public telephone switch number are apart of this group.
What is a Legacy Group>
Notifications of credit check using Tax Id are relayed to the consumer at this time.
What is prior to completion ?
On site or on floor assistance for any feedback, questions, or support.
What is supervisor/manager ?
Protect consumers information, Spyware, Trackers, VPN
What is Security?
Part of the house AT&T has responsibility for with out wire maintenance plan.
What is MPOE?
Remote access, security, emails, and credit card machines are all used on this service.
What is Business Internet ?
Third Party AT&T associate questions should be addressed in this manner.
What is official AT&T email and id number?