Resources
Service
Acronym
Methods
Miscellaneous
100

You go here to locate pricing, availability, and information about products/solutions

What is Offer Information Library (OIL) ?

100

Cellphones, tablets, & wifi.

What is mobility?

100

On All Lines with hunting in small businesses

What is CFDA ?

100

activity x _______ = ______

What is Proficiency and Sales ?



100

Agent Id is entered in this field/tab/button to receive commission.

What is preference?

200

Resource provided as a guidance in policy for plans and products.

What is Apex?

200

World Wide Web, fiber optics, broad band, wireless collectively

What is internet ?

200

When all lines are busy this feature sends calls to voicemail.

What is CFB?

200

8 or more lines should be referred or considered dependent on needs.

What is a Complex Service?

200

This sequence - opening, discover, create a need, recommendation, close, set expectations, and brand/thank/goodbye identifies part of a process.

What is Sales Flow ?

300

This program is used to validate addresses and perform credit checks.

What is CRM ?

300

HBO, CNN, Showtime, Nfl Sunday Ticket

What is Directv?

300

These are areas in the United States that are not offered phone service.

What is OOR?

300

Fax Lines, Credit Card Machines, ATM, and Alarm Systems are connected here.

What are Access Lines?

300

Information about install, second service, and your contact info should be included in

What are technician notes ?

400

Reminders and appointments are recorded in this application.

What is Outlook ?

400

Local, Local Toll, and Long Distance

What is phone lines ?

400

Bundled to promote most services with the highest savings.

What is AFL/A4L?

400

Phone lines on a public telephone switch number are apart of this group.

What is a Legacy Group>

400

Notifications of credit check using Tax Id are relayed to the consumer at this time.

What is prior to completion ?

500

On site or on floor assistance for any feedback, questions, or support.

What is supervisor/manager ?

500

Protect consumers information, Spyware, Trackers, VPN

What is Security?

500

Part of the house AT&T has responsibility for with out wire maintenance plan.

What is MPOE?

500

Remote access, security, emails, and credit card machines are all used on this service.

What is Business Internet ?

500

Third Party AT&T associate questions should be addressed in this manner.

What is official AT&T email and id number?