Blog Updates
What error has Eng recently uncovered in the new referral program?
An error causing some referrers to receive credit immediately, regardless of whether the referral has checked out or even ordered a Fix.
We're going from _ # of fields to _.
120 to 40
I am away on travel and won’t be back until next week. Can I have an extension on the recent box delivered? Thank you!
Checkout, Payment, & Returns
I washed my new Daniel Rainn top according to the instructions on the tag, but it shrunk so much that now it doesn't fit :(
Item damaged after wash/wear
Our app logo got a makeover! What does the new icon resemble?
Our signature box
For the new Men's Demand Driver Test, 210K Men's clients are going to receive a variation of our win- back email. What are the three different offers?
• Just an email
• Waived SF
• Refunded SF (if buy 0)
PR Issues are now escalated via what?
#cxprescalations slack channel
Your Stylist is working on your upcoming Fix and mentioned the reference to your Pinterest Board. It doesn't look like there's a link on your Style Profile, and I want to make sure we can view your pins before moving forward.
Account General
I saw the article about rescheduling my fix by clicking on my homepage, but I did not see that option. I'd like to reschedule my next fix so that it arrives between Sept 12-14. Thanks!
Reschedule, Skip, or place Fixes on hold
The Women's Accessories Team is launching a new addition! What is it?
Wide Width Shoes
What is not displayed in the My Items Gallery? (4)
Price of Item
Fix #
Kids Items
Returned Items
What do you need to access to reroute a shipment if we are unable to view the shipping label and the client has already updated the address on their account?
• Hizzy Shipping Dashboard (found on The Thread)
• Enter shipment ID to view the original shipping address.
(Don't forget to add SH before the shipment ID #!)
How much does it cost to purchase an entire Fix? What if I don't want everything in it?
Stitch Fix General
I liked the style and wanted all of the selections but the fit is too snug of the shorts and I can’t exchange because the size is 35 and I need 36. I want the whole box but what can I do about this lack of an exchange product so I can get discount?
Item doesn't fit
What date do the new Forms/Fields begin?
September 7th
October or November
With the new Shipping Label Process change, how do you help a client who writes in and needs to return 3 items but did not receive a return bag?
• Use Endicia to create a new label
• Credit them $20
• Extend their return date for them
I received a pair of Liverpool jeans that I looooove, but they don't fit because although the tag on the jeans says "6," they definitely fit more like an 8 or 10.. they are huge! Please help!
Packing Issue
I just paid for the $49 a year membership, but was charged the $20 styling fee for my upcoming September Fix already. Will I be reimbursed or given $69 credit instead?
• Payment history/Credit Balance inquiry
• Request for/Status of Refund
How do you stay up-to-date on current bugs, their processes, and status changes on The Thread?
In the Known Issues portion of CX Blogs
What date do the new schedules begin?
October 7th
For a missing set piece, what do you have to add to the subject line of the WH Item Inquiry?
(size- Missing Component)
I've really loved the things my Stylist has been sending me, but I've asked for a pair of black flats for like my last 4 Fixes, and I haven't gotten any, my Stylist hasn't said anything about it either, so I'm worried that my notes and requests aren't saving to my account.
Service Recovery or Account General?
My credit card on file is not working
CC Failure/Need to Settle Payment
A client writes in from Canada (foreign IP address) and is unable to finish Style Quiz- oh no! how do we help them?
• Request shipping address, preferred name, and email
• clarify if men's or women's account
• set up account with 'temppass' password and provide login information to the client