Packages
The customer gives his credit card: 1345 6743 2146 7890. Adviser does not catch the last 4 digits so he says: so after 2146 we had? Did the adviser do well?
No, he was supposed to just ask the customer to repeat the last 4 digits. Repeating the credit card digits is a violation and gives an automatic zero.
The customer gives his credit card details, adviser processes payment and after that asks if the customer wants to save the credit card details on file. Customer says yes. What does the advisor need to inform the customer about afterwards?
Credit card disclosure and cancellation policy.
What do you need to take before selling a package?
PIN
What is the main condition for a customer to be able to purchase a data package?
For the wi fi trial 3 GB for 3 month whichever comes first to be over.
Can we sell a package using SEPA?
No, it can only be done through the customer portal.
If the customer does not know the PIN what do we verify with him?
His home address and phone number.
Customer gives you his credit card information, but you are not sure about the month for the expiration date. You say: was the expiration date ''November 2019?'' Did you do right?
No, that is a violation. We should ask for the customer to repeat the expiration date.
Can the customer purchase a package through the smartphone app?
No, he can only do it through an Advisor and through the customer portal.
If the customer has a credit card saved on file are you allowed to confirm with the customer the last 4 digits of the credit card?
Yes, you are.