SHIP'S SERVICEMAN 'A' SCHOOL TEST #1

CUSTOMER SERVICE

100

WHAT IS AN EXAMPLE OF FACE-TO-FACE CUSTOMER SERVICE?

WORK SPACE APPERANCE

200

WHAT ARE THE TWO TYPE OF CUSTOMER SERVICE?

DIRECT AND INDIRECT

300

WHAT IS USED TO PROTECT RECORDS THAT CONTAIN NAMES OR SSNS?

PRIVACY ACT OF 1974

400

A CUSTOMER COMPLAINS THAT A PRODUCT IS SOLD OUT.  HOW DO YOU HANDLE THE SITUATION?

APOLOGIZE TO THE CUSTOMER AND TELL HIM YOU WILL CONTACT THEM ONCE THE PRODUCT ARRIVES.  

500

WHILE ENTERING PII IN DATABASE, YOU DISCOVER A DOCUMENT IS MISSING.  WHAT SHOULD YOU DO?

NOTIFY YOUR SUPERVISOR

PROCUREMENT

100

WHAT IS THE MAXIMUM DOLLAR AMOUNT A SHIP CAN CARRY FOR A ONE MONTH PERIOD?

$102 PER PERSON CONUS

204 PER PERSON OCONUS

200

WHICH REFERENCE CONTAINS GUIDANCE REGARDING PROCUREMENT? 

MERCHANDISING AND STOCKING GUIDE, NEXCOM PUB. 81

300

WHICH FORM DO YOU USE FOR DELIVERY FROM A COMMERCIAL VENDOR?

DD FORM 1155, ODER FOR SUPPLIES OR SERVICES

400

WHAT IS THE WORKING FILE (WF) 1?

RECEIPT INSPECTOR FILE?

500

WHAT FORM DO YOU USE FOR AN OSO (OTHER SUPPLY OFFICER) TRANSFER

DD FORM 1149, REQUISITTION AND INVOICE/ SHIPPING DOCUMENT  

STOWAGE AND STOREROOM STOCK

100

WHAT IS FIFO AND WHY IS IT IMPORTANT?

FIRST IN FIRST OUT

TO ENSURE FRESHNESS AND PREVENT MERCHANDISE EXPIRATION

200

WHAT IS THE MAXIMUM HEIGHT THAT CANDY CAN BE STACKED AT?

NOT OVER 8FT

300

WHERE MUST FLAMMABLE MERCHANDISE BE KEPT AT?

NAVSEA APPROVED LOCKER

400

AT WHAT TEMPERATURE SHOULD FOOD PRODUCTS BE STORED?

70 DEGRESS