NEW Team Functions
This team's mission is to innovate and experiment new support experiences
Accelerator Programs
Examples of this project area include: Exec Escalation, Troubled Users, Device Safety, and Regulated Complaints
User Care Programs
What was the name of the first Doogler?
Yoshka
This user lead has always wanted to be a mascot.
Isaac
This team's mission is to evolve existing x-product support programs with user-centric insights
Program Excellence
Examples of this project area include: User Success, CUJ Analysis and Centerpiece
User Voice
Where was Google’s first international office?
Tokyo
I have a certification in personal training and was a personal trainer for a year. Who am I?
Annie Wu
This team's mission is to understand who our users are and what they want
User Support Research
Examples of this project area include: User Segmentation, Qualitative Research, Valorem, Olifant
User Research and Infrastructure
What was the original name of Google’s search engine?
Backrub
I ran a side business of wedding planning. Who am I?
Doris Lau
This team's missions is to enable scale by driving existing and next gen user tech strategy
Tech Solutions Consultants
Examples of this project area include: Chatbot, Guided Help, Early Detection
New Solutions
Q: What material was Google’s original storage server made out of?
Legos!
This user lead is an "undercover barista" who can make a great latte
Caroline
What is the User Team Mission Statement?
Deliver user-centric support experiences to help Users get the most out of Google
Examples of this project area include: User tools feature req, User tech strategy, BRD/PRD, Prototype chatbot
TSC (Technical Solutions Consultant) IC’s
What was the first snack ever offered in a Google “Micro-Kitchen?
Swedish Fish
This user lead writes romance novels.
Sara