Chase Ultimate Rewards
Percentage Chase Sapphire Cardmembers point are worth when redeemed through Ultimate Rewards.
What is 25%?
Eureka article that provides the Chase Standard verification process.
What is Verify a Cardmember?
4 Features available in BSA
What are Hotels, Flights, Cars, and Activities?
ESR stands for.
What is Expedia Special Rate?
Section in Amadeus where you will do all your work.
What is Command Page?
Visa Infinite Concierge Services, LHRC Hotel Types, Car Rental Discounts, Experiences.
What is connect to a Specialist?
You can search specific destinations and provide info to customer. You can advise on payment options. You can advise on terms and conditions.
What is the Policies and Procedures section?
Late check-in or check-out, Smoking/non-smoking preferences, Bed type, Rollaway bed Crib, and Accessibility
What is Special Request?
Change of plans, Customer error, Agent error.
What is Reason Code?
Command for Go Get.
what is GG?
This can be offered when we do not have the desired inventory available on our website. The member can book through another site, then go online to UltimateRewards.com and request a Statement of Credit.
What is Statement of Credit (SOC)?
Topic, Action, Reason
What is the Rule of Three?
Two sections that should never be edited in BSA.
What is Email/Password and Payment Methods/Payment Information?
Allows you to manually document interactions specific to the itinerary when the case does not automatically start.
What is New S-Case?
Airport Code for Ashgabat International Airport
what is ASB?
This company is under J.P. Morgan, mainly supports retail (Available to all) Primarily supports retail banking and cardmember services. These services include but not limited to: Credit Cards, Small Business Support, Auto Finance, Education Finance, and Merchant Service.
What is Chase?
Eureka Article that provides Chase card benefits.
What is Features of Chase Travel cards?
State this to the caller when we save an itinerary.
What is "Saving the itinerary does not hold the price or availability"?
If the itinerary includes multiple passengers and not all the passengers want to change or cancel, then you can divide the ticket.
What is Void and Divide (Split Ticketing)?
CMX Airport code
what is Houghton County Memorial Airport in Calumet, MI USA?
Collection of property specifically chosen for their commitment to quality, customer service, desirable location and character.
What is Luxury Hotel and Resort Collection (LHRC)?
Request a new article to the Eureka Knowledge Base team.
What is Ask a Question?
Any itinerary with more than one destination.
What is Multiple Destination Flight?
Used to check the connection times for specific flights or for general airline restrictions in specific airports.
What is Minimum Connect Time (MCT) Lookup?
DMDL/JKK/CO
What is Minimum connecting time for an airport between two airlines?