Applications
What system do you use to pull up an application?
Almanac
What is the maximum deposit for an ACH transfer at the time of the application via phone or online?
$5,000
Can the customer make multiple deposits?
One time deposit- will be locked in after initial deposit is made
How can I fund my account?
Internal transfer, ACH, wire, or check
What pieces of information do you need to verify with a customer before disclosing that there is an application?
How many cashback debit accounts can one person have, even if they are listed as a joint owner?
Only one!
What is the minimum balance requirement (not under AAA or AAII)?
OSA- none
MMA- $2,500 by 3rd statement cycle
When can you make changes to a CD?
30 days prior to maturity or during grace period
How many days do you have to fund an account before closure?
45 days
If an application falls into Experian, what tools do you run?
Innovis first, then Accurint if the customer does not pass Innovis
How many checks can the customer order with this account? What is the fee?
150 checks, no fee
How many withdrawals can the customer make each month?
6 withdrawals
What is the difference between capitalizing and disbursing interest?
Capitalize = leaving it in the account
Disburse = taking it out of account via internal transfer or check
What are the things you must state when quoting a rate?
As of today
The annual percentage yield
Product
Term (if applicable)
Variable (if applicable)
Tiers (if applicable)
What do you do if an application falls into a tray that says "system error" next to it?
Proceed with the tray as normal
Can the customer open a Trust under this account?
What is the fee for excessive withdrawal?
$15
When will the customer see the interest they have earned?
Compounded daily, posted monthly
*Tip: If customer opened account on January 15th, the interest earned would post on or around the 15th of each month, not on the 1st of the following month
How do you remove a joint owner from an account?
You cannot remove, you must close the account.
When closing out of an application, what button do you want to avoid hitting?
The "X" in the top right corner!
*Tip: to close out of an app, either "exit" or "submit"
If the customer transfers funds from a Discover OSA or MMA, when will the funds be available?
Immediately.
How many times can the customer go over the 6 limit withdrawal within a year before the account is subjected to closure?
3 times
What happens if the customer does not call in to renew/close the CD after the grace period has expired?
It will auto renew at the same term and new APY
Who or what can be listed as a beneficiary?
A living person