What does MACD stand for?
Moves, Addes, Changes, Delete
What is Renewal Readiness? And why should it be used?
Renewal Readiness is a function in CCW R. Used for validating data. Also required as part of the First Meaningful Response.
The minimum credit threshold where at least finance controller approval is needed.
Answer: What is 25k
How do unlock a quote?
Click on the Lock Symbol under the quote number
Best page to find information on topic you’re not familiar with?
CEC, KM Articles
Most important thing verify before sharing quote with externals?
CCO User ID; it should belongs to the same BID that is on the service contract/quote
Can we edit discounts on an estimate?
Yes
Can you create Mid Term Upgrade quotes in CCW R?
Yes
The name of the document used to verify finance and sales approval.
What is the World Wide Customer Operations Approval Matrix
Is the dummy DID good to use on CCWR?
No
Where do you route an AS Transnational Booking case?
AS Hub (as_deal_support(mailer list) as_deal_support@cisco.com
What is a Mid Term Takeover? And can it be done in CCW R?
When service is going from one partner to another before the current service is expired on the contract
Should we set Flex invoicing without DID?
No
Who works on AS Fixed orders?
AS Fixed helpdesk and their queue is AS ASF Helpdesk. Case can be opened via CRM under Program & Tool Support
What documents are required to book an AS Transnational order?
SOW (SME) and PO
How do we get rid of BIE errors in CCW R quote? Business Inclusions and Exclusions = BIE
Request can either provide a different BID that has the correct business entity or they need to get BIE exception from the BIE team via BIE Exception Approval link
Where can we find the POLR (Purchase Order Line Number) on a CCWR quote?
Review and Submit page. Right under the Reseller PO Number field. The BID has to be flagged as POLR.
In order for the tool to pick up on the BID updates:
Clone The quote
Delete and Readd the impacted lines
Create New Quote
The Start Date should not be greater than ---- days from today.
If a deal requires flexible or custom invoicing, what is required on the DSA to allow you to apply the flexible or custom invoicing on the quote?
The custom invoice box (under Non-Standard section) must be checked