General Questions
Best Practice
Process Question
Tool Question
100

What does MACD stand for? 

 Moves, Addes, Changes, Delete

100

What is Renewal Readiness? And why should it be used?

Renewal Readiness is a function in CCW R. Used for validating data. Also required as part of the First Meaningful Response.

100

The minimum credit threshold where at least finance controller approval is needed.


Answer: What is 25k

100

How do unlock a quote? 

Click on the Lock Symbol under the quote number

200

Best page to find information on topic you’re not familiar with? 

CEC, KM Articles

200

Most important thing verify before sharing quote with externals?


CCO User ID; it should belongs to the same BID that is on the service contract/quote

200

Can we edit discounts on an estimate?

Yes

200

Can you create Mid Term Upgrade quotes in CCW R? 

Yes

300

The name of the document used to verify finance and sales approval.


What is the World Wide Customer Operations Approval Matrix

300

Is the dummy DID good to use on CCWR?

No

300

Where do you route an AS Transnational Booking case? 

AS Hub (as_deal_support(mailer list) as_deal_support@cisco.com

300

What is a Mid Term Takeover? And can it be done in CCW R?

When service is going from one partner to another before the current service is expired on the contract

400

Should we set Flex invoicing without DID? 

No

400

Who works on AS Fixed orders?

AS Fixed helpdesk and their queue is AS ASF Helpdesk. Case can be opened via CRM under Program & Tool Support

400

What documents are required to book an AS Transnational order? 

SOW (SME) and PO

400

How do we get rid of BIE errors in CCW R quote? Business Inclusions and Exclusions = BIE

Request can either provide a different BID that has the correct business entity or they need to get BIE exception from the BIE team via BIE Exception Approval link

500

Where can we find the POLR (Purchase Order Line Number) on a CCWR quote? 

Review and Submit page. Right under the Reseller PO Number field. The BID has to be flagged as POLR.

500
  • Best Practice to follow, for existing quotes with BIDs which were recently updated with information?

In order for the tool to pick up on the BID updates:

Clone The quote

Delete and Readd the impacted lines

Create New Quote

500


The Start Date should not be greater than ---- days from today.

  • The Start Date should not be greater than 90 days from today.
  • Uncovered:Fed & Non-Federal - The start date should not be greater than 90 days in the past or in the future                        
  • Covered: Backdate:                               
  • Non-federal - The start date should not be greater than 90 days in the past             Federal - The start date should not be greater than 180 days in the past
500

If a deal requires flexible or custom invoicing, what is required on the DSA to allow you to apply the flexible or custom invoicing on the quote? 

The custom invoice box (under Non-Standard section) must be checked