ANNUAL CAMPAIGN
MEMBERSHIP
YMCA SERVICE STANDARDS
YMCA HISTORY
STAFF EXPECTATIONS
100

88 second graders received free swim lessons through this program

What is Safety Around Water?



100

As of today, we are currently serving 1,448 people through this "program".

What is Membership?

100

When you are (blank) feet from another person, you are expected to make eye contact and smile.

What is 10 feet?

100

The YMCA began in what city?

What is London, England?

100

This is what you do when you are unable to work a scheduled shift.

What is Find Someone to Cover Your Shift?

200

This is the most effective method to raise the money necessary to support the Guardian Program.

What is face-to-face asking?

200

This membership category (not type for our membership folks in the room!) makes up the largest percentage of our membership base.

What is family?

200

This membership standard provides guidance for working with a dissatisfied member or participant.

What is feel it, fix it, follow?

200

During World War II, the Y, along with 5 other national voluntary organizations, found this organization.

What is the USO (United Service Organization)?

200

You wear this item, every time you come to work, as a way to help build relationships.

What is my nametag?

300

This group of donors makes up the majority of the campaign dollars that we raise:

a. Businesses
b. Major Donors (people who give over $1000)
c. People like you and me!

What is C. People Like You and Me!

300

These staff positions are paid for by membership income.

What are:

Fitness Attendants

Welcome Center Staff

Child Watch Staff

Lifeguards

Group Ex Instructors

300

To connect with members, we use the service standard - 10. 4. And (blank).

What is More? 

Engage in conversation and provide a WOW experience!

300

The YMCA invented these sports (must name at least 2).

What are: swim lessons, basketball, volleyball, and racquetball?

300

In addition to my name tag, I must wear this item every time I come to work.

What is a staff shirt?

400
This is our Annual Campaign goal for 2018.

$112,000

400

These are the top reasons why members at the Northumberland Family YMCA choose to cancel their memberships.

What is Moving?

What is Not Currently Exercising?

400

The first step in Feel it, Fix it, Follow up is Feel it. In this step, we should take these actions.

What is:

Show empathy.

Fully Understand.

Apologize and appreciate.

400

The YMCA has long played a role in providing educational opportunities. The first night school, along with the first (blank) language classes, were held by the YMCA.

What is English as a Second Language or ESL?
400

With my direct supervisor's approval, I am allowed to wear this item of clothing on Fridays.

What are Jeans?

500

YMCA staff are encouraged to make a donation to the Annual Campaign each year. This is the "easiest" way for a staff member to make a contribution.

What is Payroll Deduction?

500

This new tool allows us to get quick, ongoing feedback from our members.

What is Listen 360?

500

The most common mistake made in the "fix it" step, is this action.

What is Overexplaining?

500

The first YMCA swimming pool was built in 1885, at this East Coast YMCA.

a. YMCA of Greater Providence
b. Brooklyn YMCA
c. Greater Richmond YMCA

What is B. Brooklyn YMCA?

500

This is the mission of the YMCA. 

What is:

To put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.