MyP&O Wave 1
First point of contact for:
* Associate inquiries that cannot be resolved through the Direct Access Portal
* Owns Associate interactions from intake to resolution
What is the role of Contact Center?
Owns the Learning Design and Development standards and the technology platforms & systems to support the learning strategy.
What is the role of Mars University?
Enables learning offers from One Mars or standard local curriculum to be identified and used to achieve the necessary levels of skills and performance to achieve unit results.
How do Business Partners interact with Mars University?
* Issue Resolution
* Union Relationship Management
* Organization Change Support
* Capability & Insights
What is the scope of Associate Relations?
They can reach out to the Contact Center (Chat or Telephone during service hours) or consult FAQ and Job Aids availables in the Portal.
What Associates and LMs can do in case of questions regarding MyP&O?
* Draws insights from Associate data
* Develops standard reporting portfolio and fulfills ad hoc requests
* Builds analytic capability
What is the role of Master Data?
Defines the leadership capabilities and competences for Mars Inc, and the tools, frameworks, processes and standards to enable these to be understood and developed.
What is the role of Mars University?
* Business Co-pilot
* Training Delivery
* Associate Relations
* Recruiting
* Coaching
What are the current tasks of Business Partners?
* Employer Reputation
* Early Talent
* Direct Sourcing
* Full life cycle recruitment
What is the scope of Talent Acquisition?
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* Ensures the completeness and accuracy of transaction processing and systems support
* Maintains Associate Personnel Files
* Operates within established service levels and quality standards
What is the role of Transaction Center?
Deployment of global tools, material and training to BP’s and LM’s in talent management
What is the role of CoE Talent Development?
Primary Focus: Talent and Organizational Health, Unit Effectiveness and Enabling Operations
Secondary Focus: Business Leadership
Plays a supporting role to establish short and long-term goals to drive business success and Associate advocacy
What is the role of Sr. Business Partners?
* Deployment of global “graduate” frameworks
* Scope based on pipeline needs in market
* Support to Strategic Internships & campus recruitment & development programs
What is the role of Early Talent?
They can reach out to Business Relationship Managers.
Who BPs can talk to in case of support needed regarding MyP&O processes and tool?
* Professional management of business relationships with our Customers
* Standardization of services to ensure efficiency, quality and compliance
* Harmonization of policies and practices across countries and segments
What is the role of Service & Operations?
* Pay Movement & Management
* Pay Structure and Benchmarking
* Strategy and Design
* Governance
What are the daily activities of CoE Rewards?
Talent Management becomes a central part of the Business Partner role at all levels – BPs will be driving e.g. MCR Succession planning, Talent Development Reviews and Coaching talent conversations.
How do Business Partners enable the Talent Development Strategy?
* Negotiate collective bargaining agreements
* Manage day-to-day interaction with Union representatives
How does Associate Relations support Union Management Strategy?
APAC, LATAM, MESA and Russia
What are the Rest of the World regions?
* BP and CoEs
* Internal MyP&O Functions
* Vendors
* Other internal functions ( e.g. legal, finance, etc)
What are the interactions point of Service & Operations?
Propose & lead the strategic initiatives to achieve specific business objectives and priorities; e.g. GM Pipeline.
What is the role of CoE Talent Development?
Primary Focus: Business Leadership and Talent and Organizational Health
Secondary Focus: Unit Effectiveness and Enabling Operations
Lead local segments´ people strategy agenda.
What is the role of P&O Heads?
* Associates
* Line Managers
* Business Partners
* Regional POLT
* Legal Council
* Contact Center
What are the interaction points of Associate Relations?
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