Chat
What symbol triggers saved shortkeys on Olark?
;
If you pulled a ticket and the request was already handled by someone on the ML, do you still have to follow up with the client?
No
What is the back up verification question for an IO account?
Full billing street address
Can you or can you not confirm with me that you can or cannot upload billing information on mobile?
You can upload billing information on mobile per our previous product updates
Who on the team is always looking to turn back time?
Adam
What command ends a chat?
!end
What budget would you set up on an account if an NCT was asking for recurring hosted account level?
All Jobs Monthly budget
Over what amount of a refund does a senior manager have to approve?
$2500
What do you need to enter into Slack to have a TL or Manager remove a CMP Match Rule (aka Confidential Posting)
#unmatch & the link to the AdCard
What is Kim's other name on the team?
Bodega Kim
What is the ASA goal for us accepting a new chat?
30 seconds
Where can you find a tracking token for a particular ATS?
ATS Map
What email do we provide for employment verification for someone at Indeed?
hrsupport@indeed.com
We have provided a new option for employers to message candidates. What is this new option?
Text Messaging
What Netflix series is our team named after?
Arrested Development
What command requires chatter to leave feedback before being able to exit from the chat?
!feedback
Please explain what the rep is requesting based on the fields answered from this NCT:
OK TO USE FULL MONTHLY BUDGET IF STARTING MID-MONTH?: N
The client wants their budget to be prorated
What is the state capitol of Utah?
Salt Lake City
What new format can you now save itemized billing reports as?
Complete the sentence.
"We don't want a refund. We_________________"
We don't want a refund. We want our money back.
What is the max number of chats you can have at any time?
2
What exception can be made to kickstart Featured Employer if FE has previously been kickstarted on this account?
To purchase a multi market resume subscription in Canada, what is the price for a standard subscription?
Global standard subscription is $150 CAD
What new product update will make it easier for employers to post jobs from the app?
"Post A Job" button directly on the job list page
Audrey