Front Office
A Concierge would follow up with the _______ regarding previous suggestions or recommendations to ensure the complete satisfaction.
What is guest
During Turndown, this pair of items are to be laid out by the bed.
What are slippers
When serving or clearing any drinks, this piece of restaurant equipment is used to carry the glass(es).
What is a tray
At time of booking, the employee is to confirm this identifiable therapist preference.
What is gender
Around the property, wall surfaces, tables and chairs are to be well maintained and the chair fabrics clean and in good what?
What is repair
Upon departure with the Receptionist, the employee would thank the guest for their business and extend an invitation to do what?
What is return
If one of these are burnt out, the Room Attendant is to work with Engineering to replace during the servicing.
What is a light bulb
At which location should the beverage be poured (i.e. not pre-poured) in the case of canned, bottled or mixed drinks (not applicable to cocktails)?
What is in front of the guest
In the case of a massage, the service provider should confirm this is comfortable for the guest and can be either increased or decreased.
What is pressure
When there are 2 telephones in the guest room, 1 of them must be what?
What is cordless
When arriving to the room, Guest Services offers to place this on a rack or bench in the room.
What is luggage
This type of hanger is not acceptable for laundry to return hanging garments back to the guest on.
What is wire
The food order should be correct, and served to each guest without any what required?
What is prompting
At this point, the guest is made aware of how he/she should be attired for the selected treatment.
What is arrival
This type of shower head must be present in the guest room bathroom.
What is handheld
The minimum number of room types/rates required to be offered during the reservation booking process.
What is 2
This type of scale typically found in the bathroom is unacceptable.
What is Lime Scale
For bar snacks including shelled nuts or olives, what also must be automatically provided?
What is a pit bowl
In the case of a first time spa guest, the employee is to provide what type of form?
What is a Health form
In the case of what at a resort does an attendant need to set up the lounger with towels and offer a complimentary water?
What is an outdoor pool
Which complimentary digital service may be offered by reception upon arrival of the international/national variety?
What is PressReader
The clocks in the room should all display the correct time, and should all be synchronized within how many minutes of one another?
What is 2 minutes
For an In-Room Dining meal delivery, orders must be served within 30 minutes for breakfast and how many minutes for lunch and/or dinner?
What is 40
After booking, the confirmation should be subsequently received by guest including spa etiquette and what other important information?
What is cancellation policy
What type of decoration much be present in the guest room or bathroom?
What is a fresh floral/plant