CPI 101
Name both the behavior level and staff/attitude/approach for level #2 in the Crisis Development Model.
Defensive and Directive
What does the term “Proxemics” mean?
Personal Space
Name the 2 types of questions a defensive person might ask
Information seeking and challenging
What term is defined as “behavior influences behavior”?
Integrated Experience
Name at least 2 of the 3 unproductive responses to staff fear and anxiety.
1. freeze
2. overreact
3. respond inappropriately
Name both the behavior level and staff attitude/approach for level #1 in the Crisis Development Model
Anxiety and Supportive
Name 3 factors that might influence your sense of personal space
1. gender
2. size
3. hygiene
4. culture
5. disability
6. environment
7. relationship
8. past experience
What are 2 recommended staff responses for dealing with Release?
Remove the Audience/Individual
listen to the real message
set limits or let them vent
What term is defined as “factors that influence behavior”?
Precipitating Factors
Name 2 of the 3 productive responses to staff fear & anxiety
1. increase in speed & strength
2. quicker reaction time
3. heightened senses
Name both the behavior level and staff attitude/approach for level #3 in the Crisis Development Model
Risk Behavior and Physical Intervention
Explain what the term “Kinesics” means
our body language – gestures, facial expressions, eye contact, posture and stance
What are the 3 keys to setting effective limits?
1. simple and clear
2. reasonable and fair
3. renforceable
What term is defined as “the ability to manage your own behavior and attitude”?
Rational Detachment
What tool can be used to assist staff with identifying levels of risk?
Decision-Making Matrix
What are two conditions CPI wish to have present before using Physical Intervention?
1. last resort
2. the person is a danger to self or others
3. least restrictive
4. reasonable and proportionate
What are the 3 reasons to use the Supportive Stance?
1. Safety/escape route
2. non-threatening/non-challenging
3. respect for personal space
For which stage of the Verbal Escalation Continuum do we use Physical Intervention?
None of them. The Verbal Escalation Continuum is verbal whereas Physical Intervention is physical.
Name at least 3 of the 5 ways to be a good empathic listener.
1. be nonjudgmental
2. give undivided attention
3. listen carefully for the real message feeling/intent,
4.voffer silence for reflection,
5.paraphrase/restate to clarify messages
What are two ways we can maximize productive responses to fear?
1. know your fears
2. handle crises as a team
3. get training and practice in
Disengagement and Holding skills
Punches and kicks are examples of what type of attack?
Strike
What are the biomechanical benefits when dealing with a grab?
hold and stabilize
Pull/Push, Lever
This type of attack is maintaining physical contact without consent.
Grabs/Holds
What are the 3-Ps?
1. Position
2. Posture
3. Proximity
List 2 ways the Decision-Making Matrix model is used to consider risk.
Severity and Likelihood