Maintenance Change
When updating an address or telephone what is needed from the client.
A signed request
A reg E claim has been filed for $2000 who files the fraud incident report.
No one.
WINS incident report should be completed for all attempted and actual fraud unless it is a Reg E claim under $5,000. Ensure SO3 approval is obtained for the WINS item.
Can a POA request an account reopen?
Yes
A client makes their transfer on Citibank.com from their checking to mortgage. After conversion what is going to change?
Nothing. They will still be able to make payments on Citibank.com. The only minor change will be the account number and a 2 day delay in visibility.
What is needed for a individual client to complete an FX wire for $500,000
A signed request, Dodd frank consent, A CBR
Can a POA request an address update when the account owner has passed away.
No!
An account is compromised. How many days until the accounts must be closed. (both business and personal)
Personal- 90 days
Business- 120 days
How many days do we have to reopen an account that has been closed?
90 days
Client sends monthly mortgage payments in the amount of $10,000 for interest and principal. Can that continue after conversion?
No, Only principal payments over $10,000 can be accepted by Cenlar.
Can a client approve Citibusiness wires on the cell phone app?
Yes. Additionally they can access the mobile token which can replace the former hard token.
Get a signed letter, perform call back, ask additional security questions. Then complete a MIFT exception form. Submit for to manager who then reviews and submits to Mike for final approval.
What form is required for the client to complete if there is check fraud.
Affidavit of Forgery
Unfunded accounts close systemically. How many days do Business accounts and Consumer accounts closed automatically?
Business Accounts- 45 days
Consumer accounts- 90 days
How many days do we have to fund a CD?
4 calendar days.
When changing authorized signers who completes the power to instruct and signature verification controls.
The Associate Banker
Can a business account stay open if they had check fraud.
Yes but only if they have positive pay or agree to put positive pay on the account. This must be completed within 45 days.
What are initiation methods are options for the client to reopen a closed account?
Email with call back or signed PDF.
How can you get additional information on a Cenlar mortgage?
From RRE only. You cannot contact Cenlar directly. Management does have a Concierge contact they can reach out to if RRE cannot assist.
What are the mobile check deposit limits?
$25,000 daily and $50,000 for a 30 days period.
Can an application be used to update an address.
No, this is not a request to update. The client must specifically request an address update.
A client has debit card fraud, upon reviewing the account check fraud is also uncovered. How many days can we guarantee the client can have the check returned and the client credited the funds.
60 days.
What WINS ticket is entered to reopen a closed account.
All products: Internal instructions
A client requests a recast on a Cenlar mortgage what is the process.
A client needs to initiate the request. They must send an email to modifications@loanadministration.com
What is the daily bill payment limit for private bank clients
$50,000