Newest 2019 Laptops and Series
Which Think pad models were just released in January 2019
E490s, E590, L390, L390 YOGA,
If a customer calls in requesting a particular part number how do you log it.
Reason- transfer
Sub reason - Lenovo Replacement Parts
What tool do we use to check the status of a customers 121 for tax exemption
ECMS
What Gaming laptop will be released at the end of January 2019 with the newest GPU and latest software
Y740
How do you log a chat when customer is have technical issues
Reason- Transferred
Sub-reason- Think Tech/ Idea Tech
Which tool is used to locate compatible parts for laptops or desktops that arent in smartfind
OCM-Options Compatibility Matrix
What can we recommend to customers inquiring about the launch of new models for 2019
Refer customers to the CES links for models releasing in the near future
Do you no how to properly log quotes
Reason Sales rep use only
sub reason- Sales Opportunity
Reason Quote
How do you properly scrub an account. " What items or information are you searching for.
Quote number in pass 5 days
If the account is owned ( What segment)