Property
$3000/$10,000
what are the minimum special belongings limits
Suspending mandatory coverages while the vehicle is not in use
What is comprehensive only coverage
The report we pull to confirm past tickets and suspensions
What is the Motor Vehicle Record
The date that the payment is sent to the bank
What is the request date
The ideal customer. Someone who will make payments on time, and often have more than one product
What is a green metric customer
If you currently rent or hold for rent a part of your rented house to a tenant and you lose rental income because the rented house cannot be lived in as a result of an insured event, coverage applies to your loss of net rental income until the rented house can be re-occupied.
What is Fair rental value
Transportation replacement and damage to non-owned vehicles
What is the rental extension bundle
The report we pull to confirm past accidents and claims
What is Autoplus
A document that is sent to the customer advising they owe a specific amount to us, by a specific date.
What is a One-time payment registered letter
The place you make notes regarding your interaction with the customer
What is a case
The house and detached structures on your premises are included within the boundaries of your condominium unit, defined as an area of land forming part of the property owned by the condominium corporation
What is Bare land condo coverage
Automatically added for drivers who qualify
What is accident forgiveness
The place we can see the additional interest
What is the Dwelling tab or Vehicles tab
The automatic withdrawal of funds after the policy has officially been cancelled
What is a cancellation special withdrawal
The place where we classify the case
What is the type and subtype
Fire department service charges, lock replacement, reward coverage, identity theft expenses
What are included additional coverages
Includes theft from someone who lives in the home
What is all perils coverage
The place you can see the recent account changes, but no details on what the change was.
What is the summary page
A customer has missed a payment. The code that came back is 901 NSF
What is a tier 1 delinquency
The person who's name shows up at the top of the screen in salesforce
What is the policy holder
This extends your coverage to include loss or damage caused by surface waters entering the insured location as a result of the sudden accumulation of rain, spring run-off, or overflow from freshwater lakes and/or rivers.
Overland water coverage
The customer has made a claim, and the portion of the policy that has paid is DC-PD
What is a not at fault accident
When you add or remove a driver for a customer
What is a policy change
What is a final non-payment cancellation
A file that is orange in colour
What is a lead