Motivation
The two categories of needs motivation theories
What are content and process theories?
The perceptual bias in which we judge people on the basis of the first information we receive about them
What is the primacy effect?
The phenomenon where emotions spread from person to person
What is emotional contagion?
Idea generation, Problem solving, and Implementation
What are the steps in the innovation process?
One of the three levels of analysis in organizational behavior
What is individual, team, or organization?
The need theory that describes how hygiene factors and motivator factors at work influences employee job satisfaction
What is Herzberg's Two-Factor theory?
The name of the learning theory that includes such concepts as self-efficacy and vicarious learning
What is social cognitive theory?
The type of stressors that can have a positive/helpful influence on job performance
What are challenge stressors?
One of the three components of the Three-Component Model of Creativity
What is Expertise, Creativity skills/processes, or Motivation?
The "Big 5" personality trait that has the strongest positive relationship with typical job performance
What is Conscientiousness?
The type of motivation in which people perform tasks out of interest or the innate satisfaction of the work.
What is intrinsic motivation?
The perceptual error in which we focus only on aspects of situations that align most closely with our own interests, values, and attitudes
What is selective attention?
The process where we outwardly present positive emotions even when it is contrary to how we actually feel inside
What is emotional labor?
The type of innovation that results in an incremental improvement in a product, process, etc.
What is exploitative innovation?
The type of diversity that includes characteristics like gender, race, and age
What is surface-level diversity?
The element of expectancy theory that could be phrased as "What's the probability that, if I work very hard, I'll be able to do a good job?"
What is expectancy?
The perceptual error Annie is using when she concludes that the reason Joe is late to meetings all the time is because he is lazy and unmotivated.
What is the fundamental attribution error?
What your employer is using when they hang posters in the breakroom that read, “Smile! The customer is always right.”
What are display rules?
The Big 5 personality trait that is most strongly related to creativity
What is Openness to Experience?
One of the three ways that human capital creates competitive advantage in organizations
What is Value, Rareness, or Inimitability?
What is equity theory?
The behavioral technique in which you do the dishes every night right after dinner so that your mom stops hiding your car keys
What is negative reinforcement?
The type of stressor that is created when your boss sends you out to get coffee for him right before a big report deadline you need to meet
What is a hindrance stressor
The type of innovation that relies heavily on risk-taking, radical thinking, and experimentation
What is exploratory innovation?
The Big 5 trait that has demonstrated negative relationships with job satisfaction and other job attitudes
What is Neuroticism?