Mail
Keys
Duty
OneCards
Supervisor Expectations
100

What time should mail be completed? 

6PM

100

Where are spare keys located?

Key box

100

What time should the duty phone be picked up and dropped off? 

7PM 

9AM

100

Where are spare one cards located? 

Back of the key box in envelopes

100

Name two of Lillie's expectations 

Why Are We Here

Community Engagement and the Residential Experience 

Communication 

Adminsitrative 

Organization and Time Management

Self Care

Staff Development  and Teamwork

Staff Meetings and 1:1s

200

What criteria do you enter when logging packages? 

Description, parcel type, and tracking number 

200

When issuing a key to a resident, what should you do after pulling the key from the key box? 

Verify the key code

Issue the key

200

What time should duty reports be submitted? 

12AM Sunday-Thursday

1AM Friday & Saturday 

200

How long do residents have to return a spare ONECard? 

48 hours

200

When are bulletin boards due?

First Sunday of each month 

300

What do you do with mail if the resident no longer lives on campus? 

Return to Sender (Stamp/Write RTS and place in outgoing postal service mail bin)  

300

How much does a core change cost? 

$80.00

300

What's one way to interact with residents during office hours? 

Use the We Asked... board

300

Where should residents go to get a new ONE Card?

Student Services Building (next to ISE)

300

When emailing residents, you should always do what? 

CC Lillie 

BCC residents 

400

Where do you check for mail? 

Cannon, Nw Castle, Caesar Rodney, Campus Mail Bins 

400

Spare keys are marked with a what? 

Black 'X'

400

If you go into the key box, what should you do immediately after? 

Complete the key form 

400

Where do you go in StarRez to issue a spare ONEcard? 

Issue resource 

400

As an RA your responsibility is to do what? 

Be a resource for residents

Connect them to engagement opportunities 

Create a one in a lifetime experience 

500

What do you do if a student receives a package in South Central but lives in George Read? 

Email the RHC for that area, cross out the old address and write in the new address, drop in campus mail bin 

500

How long does a resident have with a spare key? 

48 hours 

500

What tasks should be completed during the second duty round? 

Check fire extinguishers

Remove outdated flyers 

500

How do you know which spare ONEcard to issue? 

Check the building code and card number on the front of the ONEcard 

500

Complete this sentence:

"Positive work relationships are required;...

Friendships are optional"