RCI
Phone number match and password authorization
What is ID verification?
March 27
What is Claudia Hill's birthday?
ESAN Documentation
What is add SSR, OSI and Special remarks documentation (including animal weight and breed)?
The year 1987
What is the year SLC RES opened?
Credit card used to purchase ticket.
What is one form of verification before releasing customer information?
CICS (Loyalty)
What is RUMBA?
When customers request far forward seating
What is check all options in main cabin before assigning to a Delta Comfort+ as a fare product seat?
KIN
What is the airport code for Kingston, Jamaica
SSS/PSS/CES/ESS/GTS
What are the lines of business in SLC RES?
Date of birth, mailing address or email address.
What is the verification of a SkyMiles account when the customer has SkyMiles number or PNR?
Unblocking a seat (old fashion)
What is APV1234/12APR/DXSLCAMS15A?
The network names (Delta Connection) and the operating carrier name (e.g., SkyWest Airlines)
What must be disclosed at first mention of a flight number or time?
BOS/LIS
What is the new Delta seasonal service beginning May 23, 2019 - Sep 4, 2019?
Jeremy Dastrup and Julio Diaz
Who are the current CES managers?
First/last name, mailing information, email address, date of birth, current or past record locator or ticket number or date/city of future of past travel.
What is releasing customer information when customer provides no information?
12
What is the number of new specialists joining our CES area? Yay to seniority!
Prior to Credit Card Acceptance
When do you quote fare rules?
KEF
What is the airport code for Reykjavik, Iceland?
No food or cell phones
What is the new Clean desk policy?
Flight number, travel date, city pair, last name and ticket number.
What is a third party verification?
404-209-3434
What is the direct number to the Disability Assistance Line?
Can you ascend/descend stairs? Will you be traveling with a personal wheelchair or scooter? Will you require a wheelchair on board for use during the flight?
What are the required questions to ask when booking a wheelchair?
9
What is the number of Sky clubs we have in Atlanta?
Improved SPS score by 10 points last month
What is the Diaz CES business unit!!!?