Adaptive
This is where you can find all HR policies and forms
Where is the A Drive/Sharepoint
AAA
Area Agency on Aging
This is the time frame we have to start HHA hours after PAV is completed
5 days
This is the time frame you are expected to return all calls and/or emails
What is by the end of the day received.
This is the visit that must be completed at least every 30 days
Supe Visit
This is our Mission Statement
To positively impact as many lives a possible through the delivery of exceptional homecare services.
ADLs
Activities of Daily Living
This is the time frame that TB tests can be read after being administered
What is 48-72 hours
This is the percentage of Satisfaction Surveys that must be completed for Waiver and PA Clients - 2 answers
What is
100% of Waiver
At leave 50% of PA or will have to complete a Plan of Correction
This is the visit that must be completed every 56-60 days
Recert Visit
This is the tab in Matrix that everything is documented except missed PA shifts
What is Activities
VSOC
Verbal Start of Care
Finish this statement
If it was not documented ...
It did not happen
These are our customers
Clients, Client's Families, Caregivers, Hospitals, AAA, Medical Staff
This is the visit that must be completed after a client returns home from the hospital
ROC - Resumption of Care
This is the year Adaptive was incorporated
What is 2011
Services started 2012
NOA
Notice of Action
This is how long it takes to get a PA approved from referral to first HHA shift
What is 2-6 weeks
This is at least 3 ways we should recognize our caregivers
Adaptive Achiever of the Quarter, Achiever of the Year, Caregiver of the Month, Birthdays, Adaptiversaries, Perfect Attendance, Picking up shifts
This is the visit that must be completed by CM after the PA is approved - before services start
PAV - Post Approval Visit
Explain what E+R/P=O means
The Event + your Reaction = Outcome
HIPAA
Health Insurance Portability and Accountability Act
Administrator for your office
Jeffersonville Branches - Hayley Kenner
Evansville - Jennah Banks
Indy North - Emily Scott
Kokomo - Kasey Bruns
Lafayette - Emily Scott
Ft Wayne - Jennie Lamberty
Muncie - Kasey Bruns
This is the only service we provide that allows for necessary transportation
ATTC - Attendant Care
This is the reason for the Supe Visit
To supervise the HHA and POC