Service Recovery
Hand sanitize dispenser has stopped working.
What is change out the battery
What does EVS stand for?
Environmental Services
What is wrong with the bathroom?
what is Toilet Paper V-tip?
Goal Score
What is 73?
Patient is asleep but has reported rowdiness when trash gets taken out. Trash can is full and needs to be taken out.
what is take out the trash outside patient room.
procedure for fire saftey:
PULL,AIM,SQUEEZE,SWEEP
what is PASS?
What is not supposed to be in the room before you start cleaning ?
What is an IV pole?
6 high touch areas
what is
Over bed table
light switch
inner door handle
call button (remote)
back table
cabinet door handles
grab bars
Iv Poles
telephones
Faucet Handles
toilet flusher
keyboard
Bed Rails
what is apologize and mop the floor twice
procedure for Fire Safety
RESCUE,ALERT,CONFINE,ESCAPE/EXTINGUISH
What is wrong with this picture?
Wrong towel fold
(t-shirt fold only please)
what answer do we need for a positive survey?
what is ALWAYS?
PCA comes up to you and tells you a patient left feces all over the bathroom and to come pick it up.
what is tell your manager and the charge nurse of situation. (we only sanitize after PCA cleans up feces)
Procedure for entering a room
what is AIDET?
Where are three spots people forget to clean behind?
What is behind the couch, bed, and night stand
the 10 step High Profile Cleaning
what is
1.Knock, enter room & Cheerfully greet patient, using names.
2.(T) Empty Waste can/trash
3.(D) High Dust
4. (S) Sanitize
5. (Sp) Spot Clean Walls
6. (R) Clean Bathroom (carefully fold TP V-tip)
7. (V) Dust Mop
8.(I) Inspect your work
9.(D) Damp Mop
10. Thank Patient and Say "Goodbye"
A patient starts cursing and throwing things at you while you're cleaning, what do you do?
What is politely leave the room and let someone know about the situation.
Where is it Located?
What is Safety Data Sheet?
what is in the Office & Intranet?
What is wrong with the picture?
(3 mistakes)
what is
- No name on tent card
-blinds not lowered at 50%
-call button OVER pillows
whats wrong with this picture?
(3 Things)
what is
1)Headphones on the job
2) Out of uniform wrong shirt
3) Wearing a frown