Service Points
Your "Side Jobs" have been completed with________________.
Accuracy
List 3 general Hygiene guidelines
daily showers
use of deodorant
limited use of cologne and perfume
clean manicured nails, no nail polish
clothes pressed
Shoes clean and shined
Greet the guest within ______ seconds of being seated.
30
One of the best attitudes to have is to greet everyone as if they were guests in your home. So you should think of customers as ___________
guests
You are the waiter and have just served the beverages that the guest have ordered, what will you say?
May I answer any questions about the menu
Beverages are served within _____ minutes of the order being taken.
3
Hair should be _____________ if longer than shoulder length
tied back
Serve food from the left side of the guest
with the ___________.
left hand
When you are the host and you see guests arriving what are three things you can do:
open the door for them
make eye contact
use the guests name if possible
What is the name of the first course?
appetizer
You ensure that all food is at the proper temperature, presented nicely on chinaware that is free of chips or stains and accompanied with the proper__________.
utensils
Mustaches must be _____________ and not extend below upper lip
neatly trimmed
Serve beverages from the right side of the guest with the ___________.
right hand.
Mr. Jones has just arrived at the restaurant and you are the host, What can you say to "greet" the guests?
Good Afternoon Mr. Jones welcome to the restaurant.
You have just delivered the second course (entree). What must you do after the guest has taken a few bites?
Perform a "two bite check"
You maintain the table throughout the meal by
removing extra silverware, chinaware, etc.
Long hair must be_____________
tied back and away from the face
Clear courses and utensils from the right side of the guest with the ___________
right hand
When leading guests to their table what will you say to the guest?
"Right this way" or "please follow me"
After the guests have finished their entree course, what must you remove from the table?
Everything but the beverages
You return change within ____________ of picking up the checks, you never ask the guest if they want change unless guest tells you otherwise.
two minutes
Uniforms should be __________ well fitting white long sleeve shirt/blouse tucked in. Use white undershirt/camisole only under shirt/blouse, shoes black dress shoes, comfortable and sturdy.
Name 3 items of proper behavior in the dining room
Always greet guests with a smile
Use polite language and always be courteous
Carry menus in your hand, not under your arms
Don't lean on walls, tables, or chairs
Don't put hands in pockets or on hips
Don't cross arms over chest
Never eat during service
You have just seated your guests, you have given them their menus, what will you say?
You waiter (use name if possible) will be with you shortly
After the guest has finished their dessert and you have asked them if that will be all for them. What fo you bring to the table?
The Check