problems and solutions
insert a pin in the small hole next the the eject button on the drive the eject the tray
how do I fix a computer not ejecting the optical drive
10 to 80 percent humidity when using/working on a computer
what is optimal operating humidity
peripheral device that is used for cursor movement
what is a mouse
hardware maintenance for fans
what is removing dust from fans
the first step in the troubleshooting process
what is identifying the problem
replace the CMOS battery
how do I fix the date and time changing or not updating
clean, and contaminant free operating environment
what is an optimal operating enviroment
disk management tool that optimizes space on a hard drive to allow faster access
what is optimize drives
scanning drives drives for errors
what is software maintenance for drives
one guideline for conversation etiquette when talking to a customer
do not talk down or insult the customer
reconnect or replace video cable
how do I fix the display a display with power, but no image
computers that must be durable because of their "portable nature"
what is a laptop
stands for complimentary metal oxide semiconductor
what is CMOS
optimizing hard drives
what is preventative maintenance for hard drives
creating a list of the most common reasons for the error
what is establishing a theory of probable cause
adjust the display refresh rate
how do I fix a flickering display
using an antistatic wriststrap follows what kind of precautions
ESD precautions
if you do not use these when working with computer hardware it is guaranteed to not work from ESD damage
what are ESD tools
testing the theory of probable cause
what is determining the cause
replace the CPU fan
how do I fix the CPU making an unusual noise
these two recommendations vary by computer manufacturer
what are the temperature and humidity recommendations
known as a SDS this is used for material identification in a computer, and hazardous compounds
what is a safety data sheet
the 4th step in troubleshooting
what is establishing a plan of action