Seller Appeals
What steps must be followed when there is incomplete information on the ticket?
What does RPC (tool) stands for?
Restricted Products Console
What are the 4 reasons for rule edits?
1. New Rule
2. Rationale Change
3. ASIN Audit
4. Rule Writer Audit
Where can you view the audits you have performed?
Completed audits tab
Who prepared today's Gallo Pinto?
Kevin's mom
What are the productivity and QA targets?
Productivity: 39.5 tickets daily
Quality: 99% or 1% DPU
What does ASIN stands for?
Amazon Standard Identification Number
What is the difference between SpecialKeywords and AttributesContain (with distance)?
SpecialKeyword will read both ways
What is the backlog review process?
If there are less than 25 ASINs in the backlog, please review backlog ASINs following the rationale guidance and ASIN review procedures found in the ASIN Review SOP and then proceed with the website audit.
If more than 25, first check to see if the rule has “Quarantine” enabled, which means you can move forward with the audit. If not, do not continue with the audit.
What are 3 Leadership Principles?
In what scenario do you use the following root cause?
Resolved (incorrectly restricted by auto-review)
Used when ASIN was incorrectly restricted by PCRP tool. Hence in this case we will be reversing the decision on PCRP.
What is a True Negative?
A compliant ASIN (one that seems related to the rule) which is not identified by the classifier and is live on the website.
What is the usage of the Escapes?
Since some characters have special meaning within the syntax or within the Tool's code, in order to have the machine read these characters literally they must be wrapped in brackets.
What is the process to follow if you find active ASINs under a Remove Retail Offer rule?
Review in final data if the ASINs were restricted before.
how many stocks does jeff bezos own?
What does LCC stands for?
Legal Compliance Certification
What is the purpose of Manual Change to Detail Page Action?
The purpose of this is to identify ASINs only. ASINs do not get suppressed upon C-Ops review.
What is the stale data criteria?
The rule must be launched before mignight wednesday
What are 5 searching methods?
1. Amazon website search using the keywords from Rule Rationale and the keywords from the KW to include section.
2. Checking the other products from the seller.
3. Checking similar items and what other costumers bought from the Detail Page of the FN ASIN.
4. Searching by the keywords from the Rule Rationale using Browse Query Editor and Query
Generator macro.
5. Searching by images on google using the site:amazon.MP ( Example: pepper spray site:amazon.es)
6. Searching by keywords in other languages.
7. Cross market place check using the ASINs which have been restricted on Website Audit Process for the same or similar rule on other marketplaces.
8. Cross market place check using the ASINs from ASIN Review Process which have been restricted, from the same or similar rule on other marketplaces.
9. Searching by keywords created from the ASINs which have been restricted on Website Audit on the same rule
How long have been Karina married?
7 years
Mention 3 instances in which you must flip the ticket to Legal?
6.5.1 If seller has provided proof or detailed information or if rule is only for legal review then we reach out to legal team for further assistance.
6.5.2 When ticket has been re-opened more than once by seller teams in spite of providing clear reason for denying reinstatement, then such ticket should be passed on to legal team
6.5.3 When more than two tickets have been raised for the same ASIN requesting reinstatement in spite of providing clear reason for denying reinstatement in the first two tickets, then such ticket should be passed on to legal team
How is a Quarantined ASIN identified?
ASINs identified under any rule with a Lucene of 70-80, the detail page will be hidden.
What is a Conjugate Keyword?
ConjugateKeyword is a function which allows you to search for ASINs that contain a specific keyword (or a keyword from a given set) which do not appear within a specified distance of a second keyword or set of keywords
What is the FN Root Cause Investigation and Next Steps?
1. Classify ASINs
2. Restrict the ASINs
3. If ASINs not caught by the rule, cut a refinement ticket
What is Valeria allergic to? Mention 8, people does not count.
- Peanuts
- Broccoli
- Zucchini
- Oats
- Milk
- Gluten
- Beans
- Sesame