Core Values
The Code
Phone Mystery Shop
100

This is what we turn problems into.

What are solutions?

100

Besides no whining there are three other one word answers we say no to. Get one answer correct to get the 100pts and a bonus 100pts for each additional of the three answers.

What is no gossip, no excuses, and no complaining.

100

The number of rings the phone should be picked up on.

What is two to three rings?

200

We play nice here.

 What is the sand box?

200

We avoid these type of people.

What is used?

200

What we should be using with both our internal and external customers.

What is their name?

300

We are accountable for these.

 What are our actions?

300

We do not hold meetings.

What is outside of meetings.

300

This is a very important word that should be used throughout the call. Especially at the end of the call.

What is how?

400

We treat others this way.

What is the way we want to be treated?

400

We throw up the W sign for?

What is no whining.

400

What must we ask before placing a caller on hold.

What is Permission?

500

What we are accountable for.

What is our actions?

500

How we do anything is?

What is how we do everything?

500

Words we are not supposed to use throughout the call.

What are N'T words?