Enter Title

Verbals

100

Position, Job Title, Hire Date

What information do you need for a verbal Verification?

200

What is the difference between Verbal & Written requests?

•Verbal = Basic employment

•Written = Salary Verification

300

1. Which button is used to send documents on a Verbal Verification?

1. Authorization Needed

400

What is the purpose of a Follow-up Written request

1. To verify the employer has received our documents and ask them how much longer they will need to fill them out.

500

1. John reaches the receptionist and she tells him he needs to contact Inverify to do a verification, which function will he use to process his request?

External

Writtens

100

What information is required on a written verification?

Verifiers name and job title, Email or fax and a TAT

200

Who can provide employment information?

Anyone that is able to provide information.

300

What can be used when the verifier will not provide a name?

•Initial

•Badge #

•Employee ID

•Operator ID

•Will not provide & Assistant

400

How can I return a task to the group?

•Requeue Call or Clock out

500

If a button at the bottom of the screen is unavailable, what do you need to do?

1. Update the Contact Information using ‘Add New Contact’ or ‘Edit Contact’

Practices

100

What Buttons do you press to update contact information

Add / Edit Contact

200

What does the Yellow toolbar in Noble mean?

•Waiting/dialing

•Preview

300

What does the Purple toolbar in Noble mean?

Pause

400

When should you pause Noble?

When should you pause Noble?

500

1. What should you do if the borrower’s job title is ‘Owner’?

1. Ask what percentage of ownership the borrower has. If it is 25% and above, cancel the request. If it is 24% and below you will proceed with the verification.

Policy

100

The Breakroom

Where can you have your phone or snacks?

200

Smokers Pit

Where is the only Place you can smoke?

300

TWN Only

What do you press if the verifier will only complete using the Work Number?

400

What should you do when you leave your computer?

Lock It and put away all sensitive material.

500

1. What should you do on any request if the employer states the borrower is inactive (No longer employed)?

1. Proceed with the request because we process previous employment requests

Basic Practice

100

Where Should your badge Be?

On your person

200

Theses Are the People you should ask if you have any questions?

S3, S4, Or Supervisors

300

What is Used in place of a first and last name when information is obtained from a phone system?

Employment Verifications

400

How late can you be before you are counted tardy?

5

500

What Button do you press when you need a date of birth?

Employee Input