Plans
How many plans do we offer?
four
What is the name of our Administrator? Our administrator covers the manufacture warranty for which auto companies? Name at least two.
Warrantech. Mazduh, GM.
How often can a Toco customer use the 24-hour roadside assistance benefit?
Once every 72 hours
Who is responsible for tune-ups and oil changes?
The customer.
How much would it cost Brenda cost to transfer a contract in Florida?
$40
What is the only option for the Blue plan?
3 yrs/225,000 miles
Gilbert is 1 year into the Yellow plan and drove his Audi A4 from San Diego to Tijuana, Mexico. While in Tijuana, the transmission stopped working. What happens next?
He’s not covered because territory only applies to breakdowns in US and Canada.
Fill in the blank. A Customer can take his or her vehicle to any ____________ Mechanic.
ASE, Automotive Service Excellence
Who is responsible for Acts of God, collision or fire?
Auto Insurance
The tire size variance cannot exceed what amount?
4%
What is the default term for the Yellow and Green plan, in terms of years and miles?
3 yrs/45,000 miles
Day 52 in her contract, Rachel files a claim, stating that her air conditioning isn’t working. It turns out, the air conditioning was a pre-existing condition and her claim was denied. On day 59, Rachel calls Toco to cancel her contract. Is Rachel eligible for a refund?
No
A Toco customer had a breakdown and his car is towed 17 miles to the repair shop. How many miles of towing will Toco reimburse the customer for?
Toco will reimburse for two miles of towing.
Fill in the blank. Most manufacturers cover emissions for _________ years and __________ miles, which is this reason why Toco doesn’t cover emissions.
8 years, 80,000 miles
What three states do we not cover?
Washington, Alaska, Missouri
What plan is exclusionary? List four items that aren’t included in the exclusionary plan.
Orange; Wiper Blades, Break Pads, Tires, Wear and Tear
Maribella has a 2015 Honda Civic with 12,000 miles on it. She is the original owner of the car. What is her waiting period?
60 days and 500 miles
What are the two scenarios when Toco will send an adjuster to inspect a vehicle?
Claim filed within the first 30 days of being active, or over $1500
Which plans DO NOT cover GPS or Global Positioning Systems?
Green and Blue
The trade-in value under the Limits of liability on a vehicle are determined by what?
NADA (National Automobile Dealers Association)
Tommy has a 2015 Focus with 59,750 miles. You have decided that he is eligible for the Orange Plan. What terms (year and mileage) of the contract would you choose for the him?
5 years, 125,000 miles. The customer drives about 30,000 miles a year. 3/100 wouldn’t work because he would hit 100,000 miles within 1 year and 3 months. 5/125 offers the most coverage.
Sonny has the Toco Blue plan for his 2004 Jeep Liberty. Due to the age of the vehicle, it has had many repairs completed under the plan: engine, transmission, drive axle and air conditioning. The total amount of claims submitted for Sonny’s vehicle while under the plan is $16,500. How much is Sonny financially responsible for?
$1500
Dexter has a Toco plan and had a vehicle breakdown 110 miles away from home. It took three days for his vehicle to be fixed and the total cost of hotel and restaurant expenses was $350. How much of that bill is Dexter responsible for?
$50
Name five “wear and tear” items Toco does NOT cover.
shocks, clutch, brake pads, wipers, rotors, tires, headlights
What type of parts will Toco use to repair the vehicle?
Like Kind and Quality