Customer Service
In dealing with angry/upset customers, we should follow this: Hear the person out, Empathize with customers' situation, Ask open-ended questions and Take responsibility to assist.
What is the H.E.A.T. method?
The recommended temperature rate by the American Society of Heating, Refrigeration and Air in the summer
What is from 75-80.5 degrees Fahrenheit?
This 2004 movie is about helping your daughter survive cliques, gossip and other realities of adolescence which stars Lindsey Lohan and Rachel McAdams
What is Mean Girls?
Middle name Cruz, his secret talent is gift wrapping
Who is Jordon?
This team member who doesn't have a middle name, knows how to play the recorder
Who is Yobani?
When dealing with customers in person, make eye contact and this
What is smile?
The county's most common vehicle accident
What is backing up?
7 out 9 team members say this is one of their subjects in school they enjoy the most.
What is Math?
Middle name Leilani, her secret talent is to do chicken sounds
Who is Jodi?
Name of this team member who does not have a middle name, whose secret talent is singing
Who is Christine?
Check your email regularly and return or acknowledge all emails within these number of hours
What is within 24-48 hours?
You do these when you're inside during an earthquake
What are DUCK, COVER, and HOLD?
4 out of 9 team members' favorite superhero
Who is Superman?
This Wonder Woman fan can cut hair and a Marine
Who is Rachel?
Natika and Cynthia
Who are Rachel and Dixie?
Email, Instant Messaging and Electronic information Department Policy number.
What is DP 17-010A?
Our District Safety Representative
Who is Abel Porraz?
6 out of 9 Team members prefer this beverage more than the other
What is coffee?
Middle name Steven, he has a black belt in Hapkido
Who is Anthony?
The top 3 strengths of our team
What are Relator, Achiever, and Responsibility?
The Riverside County DPSS is dedicated to supporting and improving health, safety and this (?) of individuals
What is well-being?
The California Government Code that define role of a County of Riverside employee in the event of a disaster
What is Title 1, Sec 3100, Chapter 8, Div 4-Public Employees?
4 out 9 team members play this instrument
What are drums?
Middle name Travis, his favorite movie is Braveheart and can walk with his hands
Who is Matt?
Names of three team members who previously worked in a financial institution (Bank)
Who are Yobani, Anthony, Luisa?