Show:
Shipping and Deliveries
General Info
VIPs
Order Cancellation
Tools
100

How much does shipping cost?

It's Free Shipping.

100

True or False:

We offer both vegetarian and vegan dishes.

False

100

Who are the Freshly CEO and the COO.

Michael Wystrach and Carter Comstock

100

This is the timeline where a customer can request to cancel after their deadline, but before our deadline. aka: the status is “open”.

Order cancellation, Scenario 1
100

A program/service which can help set up automation based on needs, e.g order cancellation.

AnswerIQ

200

Who will be delivering my meals?

FedEx, Axlehire, Ontrac, Lasership and UDS

200

What Security Key information are needed for Phone?

      Caller’s name

  • Caller must know at least two of the following

    1. Telephone number on account

    2. Delivery address

    3. Last 4 of credit card

    4. Email address on account

    5. How long have you been a user?

200
Who is the owner of the Account?

The person who paid for the subscription.

200

What is a loyal customer?

Customers who has 3 paid orders.

200

This is the program used to answer tickets.

Zendesk

300
Which states has the most truncated shipping schedules?

Washington, Idaho and Oregon

300

What are the Security Key information needed for Chats?


  • Chatter’s name

  • Chatter must know at least two of the below:

    1. Telephone number on account

    2. Delivery address

    3. Last 4 of credit card

    4. Email address on account

300

Who do you need to slack for Severe Food Safety Issues from Sunday to Thursday?

Grace - Sunday to Thursday

If Grace is unavailable, reach out to others on the food safety/escalation list.


300

True or False:

Do we issue Accommodations on all Cancellation Scenarios?

FALSE

Scenario 3 exception for Loyal customers.

300

You may use "freshly" as the username and "FreshlyAvocado" as the password for this site.

Freshly Demo Site

400

What form is used for carrier/delivery issues?

Carrier Escalation Forms

400

True or False:

We can expedite orders.

FALSE


400

Our fake CX person  on our AIQ cancel Macros.

Polly B

400

True or False:

We can still cancel a membership even if the orders are skipped.

True

400

This is where a CX can edit a customer's subscription settings, apply refund/awards and log an issue.

Admin Site Tool

500

This is the timeline when a customer can request to cancel after our deadline, but before the ship day. aka: the status is “in production”.

Order Cancellation, Scenario 2

500

What are the 4 types of performance reviews an associate has?

Weekly, monthly, bi-annually and annually.

500
He is our Delivery QA specialist based in NYC, who deals with time sensitive deliveries.

Anthony Paluzzi

500
True or False:

There is a 50% charge for cancellation requests.

FALSE

500

You may use "freshly" as the username and "FreshlyAvocado" as the password for this site.

Freshly Demo Site