True or False
True or False:
Subscribers will be able to link their subscription while registering on the store side of the site
False
Customers will go here to access their purchases
The content side
"My Orders"
Go here to place a free shippable order
EBS
These are the two new payment methods that will be available to customers on the new hbr store.
PayPal
Chase Pay
True or False.
Products added in EBS will still show up in My Purchases on the Content side.
False. EBS no longer "speaks" to HBR.org.
True or False:
Search results will be the same on both the content side and the store side.
Why?
False
Content side pulls data from Pim
Store side pulls data from Big Commerce
CS Reps will go here to update customer address info for orders.
Big Commerce
Go here to refund an order that was placed pre-launch
EBS
Where should refunds be processed for orders placed in the new store?
How will you initiate the refund?
1. Big Commerce
2. Escalate to the credit processing team via the macro
I would start here if I need to manually create an order for a customer having issues with checkout with their credit card.
BigCommerce
True or False:
Subscriber exclusives can be accessed on either the content or store side of the site.
False
Subscriber exclusives can only be accessed on the content side of the store.
How will customers update their address for orders?
Customers will be able to add a new address next time they checkout.
Use this identifier to locate an order placed via the new store in EBS.
HBD-BC
Explain how you will handle service recovery for a digital item.
(A free order for digital)
Use the escalation macro, this order will be processed by the credit processing team.
True or False:
Out for Revision products will not be searchable on the website.
True
True or False:
It is possible to for users to register on either the content side or the store side of the site.
True
But what is the difference?
On the store side, which side of the page is the search bar located?
The search bar is located on the top left side of the page.
Orders placed on the new store will start with this number sequence.
60000000
60 Million
If a customer logs in on the content side of the site and navigates to the store side, do they have to login again?
No
The new store will not specify whether a case/article is printed in black/white or color.
True
Where would we go to find this information?
True or False:
When subscribers register on the content side, their subscriber email address will be recognized. They will be redirected to subscriber registration.
True
On the content side, which side of the page is the search bar located?
The search bar is located on the top right hand side of the page.
Where can customers go to access their order receipts?
Via the customer order history in their account
Will we still be able to merge accounts using the HBRG dashboard?
No
Can you explain the workaround?
In EBS, where would we locate freight charges for shippable orders in the hbr store?
Shipping charges will display as their own line item in the EBS order. The line item will display as "freight."