Responsible Gaming
Where can I access responsible gaming tab?
Where is in the account info section on the app?
I self excluded myself accidentally. Can you take me off the List?
Bonus points if you know how long self exclusion is for? and if you can tell us the 3 options to self exclude.
I made an account and added money to my account in ny but it wont let me bet. Can I get my money back?
if the customer has never wagered before and is out of state they can get their money back .
I’m not a United States citizen. Can I still register?
you need a social security number
Why didnt I get the free bet from the promotion in my promotion tab?
Did you put the promo code in the box while making the deposit? has the offer expired?
I am on the site too much what can I do?
You can set daily time limits in the responsible gaming tab. The time limit is 1-10hrs
Can I make deposits out of NJ?
You can! Deposits or withdrawals can be made from anywhere. However, all bets must be placed within New
Jersey state lines.
It asked me to upload a picture of myself with my photo id but still wont let me create my account. What can I do?
Have you used any other names? shortened versions like steven may be steve. Confirm address and birthdate. If still fails apologize you can not help them get on the site without being verified.
What options do I have to add money onto my account?
All deposits can be made by clicking on the cashier tab from the app. We offer a variety of options so that you can deposit funds into your account. You can add a bank account, credit card, or sign up for a Play+ account.
my free bet was $ 20 . I won $10 . How much will be deposited into my account?
$10
I keep adding too much money on the account what can I do ?
Set deposit limits. daily, weekly, or monthly.
What is the minimum deposit/withdrawal amount I can make?
What is $10.00
What is your play through requirement for free bets?
1:1
How do I withdraw my money and what are the options?
All withdrawals must be initiated by the customer through the app in the cashier section. You will have the option to withdraw funds to your Play+, bank account, or even request a cage pick-up.
I dont like the odds anymore, Can I cancel my bet?
No but you can utilize the cash out option to collect some of your money back.
I keep wasting all of my money too fast! what can I do?
Set spend limits, daily, weekly or monthly
Why did I get a pop-up about depositing $2,500?
Once you reach $2,500 in funds deposited over the lifetime of your account, we provide a notification to make sure you’re aware you’ve already deposited that much. However, if you don’t have any of your verification information uploaded, you will have to do so before you can continue to wager.
Can you send me my transaction history?
Explain how to do it in CRM and how cust to access it on AP
Go into CRM into the cust financial tab then click into transactions. and save to the PDF to email cust.
in ap go to my account then account history and you can view 1-3-6months of deposits and withdrawals
Can I deposit from one account but withdraw into another account?
Yes but we will need additional documentation to make sure the accounts belong to you.
Can I bet on college teams playing in the state of NJ?
NO
I need to keep myself off the site.. What can I do and how long can I do it for?
What is the cool off period and for 3days, 4 days, 5, 6days. 1 week ,2weeks, 3 or 4 weeks.
I want to get my money in cash what can I do ?
You can pick up your money from monmouth park, I will send you a receipt to bring to collect your money at the cage please make sure you bring valid government issued ID.
My significant other is the account holder but I want information on the account
Because our system contains sensitive information on our users, we are only able to provide information to the account holder.
Where is my free bet? and why cant I use it?
You can check your free bets by accessing your account and selecting “My Free Bets.” If you don’t have any free bets available you can check active promos by accessing your account and selecting “Promos.” Some free bets have terms and conditions on how they can be used, such as odds caps or time periods that they’re only active for.
I accidentally placed the same bet twice. What do I do?
If you accidentally placed a bet for the same amount back to back we can void the bet. The CSR should look at the betting history to make sure the double betting habit is not a common practice for the customer. If the CSR determines the bet really was accidentally placed, we can void the 2nd bet in the CRM. There is a web tool where we can enter the username and void the bet so it will not pay out.