Cancellations
We usually cancel customers on this date.
What is the end of their bill cycle?
14 days after date of point of sale.
What is Buyers Remorse for In-Store?
The time frame the Potential Customer must contact us to finish the COR
What is 30 days?
Financed device for 24 or 36 months
What is an EIP?
Time frame for Protection 360 to be added
What is 30 days?
No usage or equipment purchase and within the buyer's remorse cancellation period
What is No Install?
Postmarked within 20 days from the date of receipt.
What is Buyers Remorse for Care?
Must be complete in Samson before transferring to Activations
What is Move Authorization?
POIP, upgrade to a new device, turn in and buy out
What are the JOD end of lease options?
AAL, upgrade, and warranty exchanges
What are qualifying events to add insurance?
What customers may want to remove when they cancel in case they dispute their last bill.
What is Autopay?
I am the tool that is used to ensure all equipment returns are returned correctly.
What is the Return It Right Tool?
You are responsible for all charges on your account until the new customer completes the Change of Responsibility, or COR, --the account balance will not transfer to the new customer.
The new customer may need to run credit and pay a deposit.
What are required disclosures for the Existing Customer?
Program included in Protection 360 that allows for upgrading at half way mark
What is JUMP?
supports iPhone/iPads/Apple watch with or without SIM, battery, and included accessories Apple devices. Will be removed after 14 days if the SIM is used in another device.
What is Apple Care services?
Customer Asks account #
Customer asks to change their PIN
Customer pays full EIP balance off early
What are Trigger Statements?
No liquid damage, no physical damage, security disabled, and must power on
What are the device condition checks or inspections?
Required memo code
What is COR?
All devices must be turned in to a Retail Location
What are JOD returns?
Is generally processed with Tech Care and then picked up at the retail location
What is a warranty exchange?
This feature could prevent a customer from porting out
What is the Port Protection SOC?
MRC for the dates active, usage charges, downloads, roaming charges
What customers are still responsible for (billing)?
The action taken in the system if the Potential Customer already has an existing T-Mobile account and is approved to add lines
What is a Ban to Ban move?
12 months of consecutive on-time payments and then the credit class will be updated in the 13th month
What is Smartphone equality?
Information customers need to file an insurance claim?