Culture/Org
These are our three core values
People, Passion, Purpose
What are instances when controls should be performed?
Daily OR when you open a new control or strips
What are you supposed to pay attention to while taking respirations?
The number of times the patient’s chest rises and falls
What health plans require that a follow-up appointment be scheduled at each visit?
Medicare, Medicare Advantage, wellPORTAL
What should you always do when you walk away from your computer?
Lock the screen
Behavioral health, Care Manager, Social Worker are components of this
The P3HP Care Model
What are the three things that need to be obtained prior to a follow-up visit?
Consult notes, lab results, radiology reports
Of all the screenings we perform, what is the one screening that is required at each visit?
PHQ2
How often should you follow-up on outstanding referrals and prior authorizations?
1 day
Where should PHI be stored overnight?
In a locked drawer or cabinet
The P3ers in this department are your point of contact for HEDIS, HOS questions
Quality
What insurance types get a CV?
Medicare Advantage
Which MA visits require vital signs?
ALL of them, except blood draw
Where do you find the resource guides for each health plan?
Network Services folder in ShareFile
What information can be left on a voicemail?
Name, where you are calling from, telephone number
The P3ers in this department partner with you to build your clinics and guide communication with your patients
Strategic Communications
What are the two most important things to pay attention to when escorting the patient to the exam room?
Balance and pace/speed
What is required to perform any procedure?
An Order
Where can you find the CPT Cheat Sheet?
MA resources folder in ShareFile
When is it okay to look at your own person information in Athena
Never
This person will assist your patient with evaluating health insurance to make sure they have the best plan for them
Broker
What is the first thing you should do when walking into the exam room with the patient?
Sanitize
What procedure is not covered under preventative
EKG
How often should room turnover occur?
After every visit
Whenever you share PHI it necessary to think
What is the minimum necessary information