Operations
Sales
Dining & Hospitality
Facilities
Misc.
100
What day of the week does the welcome home meeting take place?
What is Thursday.
100
How fast should a lead be responded to after they have initially reached out.
What is within 15 minutes.
100
How many resident surveys are needed in a community each month?
What is minimum of 60.
100
How often should a GM walk the community?
What is daily tour path & weekly with maintenance.
100
How do you pronounce Pam's last name correctly?
What is (Heck-Er.)
200
Are Spotlight events Mandatory?
What is Yes
200
When should you be closing leases?
What is you should always be closing leases.
200
How often does a GM need to do an SOS?
What is once a month minimum.
200
How often should a GM conduct a resident safety meeting?
What is monthly.
200
How long has Robert Johnson been with Holiday?
What is 20 years and 3 months.
300
Name 2 items located on the daily dashboard.
What is Move Ins, Move Outs, Revenue, Daily Calls, Labor Hours, Outreach, Booked Tours.
300
How many outreach appointments should be completed monthly?
What is 5 per week or 20 total.
300
What is a passing Crandall score?
What is 80.
300
Where would you find past elevator inspection reports?
What is Red Box.
300
What is the largest community in the region?
What is Garden Village.
400
How often should deposits be made?
What is daily & at end of month.
400
How many models should a community have?
What is minimum of 1.
400
When should coffee pours be done in the dining room during lunch and supper?
What is before the meal, during the meal, and after dessert.
400
Name 2 files in the Red Box.
What is Bus Service, Elevator Reports, Drip Drums, Ansul System, Dry/Wet Sprinkler, Fire Prevention, Backflow, and Generator Testing.
400
How long has David Reichert been with Holiday?
What is 11 years and 6 months.
500
What does EAP stand for?
What is Employee Assistance Program.
500
When should a follow up call be done after a tour has been in the community?
What is within 24 hours.
500
What are 2 essential uniform requirements to wear when in the kitchen?
What is hat/hairnet & shoes.
500
What does PPE stand for?
What is Personal Protective Equipment.
500
Who in the region is known as "Hot-Guy/Hawkey"
Who is Zac Mason.