Availability and Attendance
Call-offs must be communicated to Management by this time.
2 hours before call-time.
You are an Usher and you experience two guests getting into a verbal altercation at their seats. How do you respond to this situation?
If a Supervisor or Manager is immediately nearby, ask them to assist. If not, head to the guests' row and make an effort to de-escalate the situation. If you are unsuccessful, get a Supervisor or Manager to the situation as soon as possible. If the situation fizzles out before you had to intervene, you should still tell your Supervisor!
The E in CREATE stands for ________.
Engage and be proactive with guests and colleagues.
KultureCity - Approximately 1 in how many people experience sensory symptoms that affect their daily life?
1 out of every 6 people experience sensory symptoms that affect their daily life.
If there are 20 events in a month, what is the minimum amount of events I must be available for?
14 events
2 guests approaches you saying that there are other guests sitting in their seats. After speaking with the other guests, you find that the tickets are duplicates. How do you handle this situation?
Politely escort/guide all four guests to the Box Office to resolve the issue.
The new Wizards premium area, located on the floor behind the East basket, is titled _____.
The District.
I am positioned at Section 106 while the arena is being evacuated. My evacuation meet-up location is ____.
The Building Museum (at the corner of 5th and G St.)
The availability submission deadline is the 15th of every month. At what time is availability due on a non-event day?
6:00 p.m.
Escort/guide the guests to the nearest Guest Services location to see if the Accessible Seating department can accommodate seating for the four of them.
Name THREE exciting new renovations to Capital One Arena for the 2019-2020 season that you can share with guests.
New center-hung video board
New 360 degree Sky Ring
New ribbon boards
4 new corner boards that are viewable from both sides
"The District" Courtside Patio
The Ultra Lounge (formerly PwC Club)
200-level flooring, branding and signage
New-look concessions stands
KultureCity Sensory Bags and room
I witness a guest appear to sneak into my section while I was assisting another guest. He is sitting down in a seat, yet I know that he doesn’t have a ticket for that seat as it’s a closed ADA row. How do I handle this situation?
Approach the guest and politely ask to see his/her ticket. If the guest's ticket does not correspond with that seat, politely inform the guest that they cannot sit there. If the situation escalates past this, have a Supervisor or Manager intervene.