#WhoDis?
Lets Get Technical
The ITS Chronicles
Facts are Fun!
This and That
100
This person's job duties include testing websites or software problems, documenting of any issues and making sure errors are corrected
What is a QA Analyst
100
This network is the biggest in the world
What is the internet?
100
ITS Service Desk directly received this number of calls in 2018...
a) 3,000 calls
b) 10,000 calls
c) 8,000 calls
What is B, 10, 000 calls
100
This cult classic film follows 3 employees who look to scheme millions during the Y2K frenzy in 1999.
(Hint...from the creator of Beavis and Butthead)
What is "Office Space"
100
What does RAID stand for?
Risk, Action, Issue, Decision
200
This person has never worn glasses on the Project Management Team
Who is Zeyad?
200
This device allows users to go from one IP subnet or IP network to another
What is a Router?
200
Number of mobile devices that ITS Telecom currently supports (to the nearest hundredth)
a) 1700
b) 1200
c) 950
What is 1700 (specifically 1678)
200
When was the first iPhone become available?
a) 2005
b) 2009
c) 2007
What is C, in 2007
200
What is the contract between a service provider and it's internal or external customers which documents what services the provider will furnish and defines the standards the provider is obligated to meet?
What is an SLA (Service Level Agreement)
300
This individual came up with the replacement name for the Business Transformation project and was kind enough to treat us for breakfast with the winnings
Who is Rick Kleinert?
300
The 7th layer of the OSI Model is...
What is the application layer?
300
This process is performed to determine why problems are occuring so that steps can be taken to prevent similar problems from reoccurring
What is a "Route Cause Analysis"
300
Firefox, Opera, Chrome, Safari and Explorer are types of what?
What are Web Browsers?
300
A public Wi-Fi network is always a safe place to
a) Pay your bills online
b) Browse social media sites
c) Send Emails
d) None of the above
What is D, "None of the above"
400
ITS Service Desk Manager, Stephen Turton has this many kids.....
What is 3?
400
A Scope Creep is ....
a) Changes, continuous uncontrolled growth at any point after a project begins
b) Changes, growth and predictions on possible outcomes before a project begins
c) A device used by Project Managers to measure success
What is A, A Scope Creep are changes, continuous uncontrolled growth at any point after a project begins
400
This method is best to protect your information when you area away from your computer
What is "Lock the computer with username and password"
400
ROM is a computing term which stands for what?
What is "Read Only Memory"
400
In Terms of Computing, "CPU" stands for...
What is "Central Processing Unit"
500
ITS Service Desk Agent Prashant's last name is spelled.....
What is T-H-A-N-K-A-P-P-A-N ?
500
This long sequence of activities in a project plan must be completed on time for the project to be completed on due date.
What is a Critical Path
500
Who are the Key Stakeholders looking for the data?
a) Business Team
b) ITS Team
c) Yardi Team
d) All of the above
What is D, "All of the above"
500
This company's famous acronym stands for International Business Machines
What is IBM?
500
What is a set of detailed practises for IT Service management that focuses on aligning IT Services with the needs of the business?
What is an ITIL Framework