Bill and Charges
We can only have one of these per account
What is an account number?
How much hotspot data customers get in Unlimited plus
What is 50gb?
This part of the call flow involves gathering information from the account notes, asking customer questions,etc.
What is Probe for Information?
The first thing we should click on (open)in iCare when a call comes in
What is NBA?
These treatments are more important than good, best, better fit.
What are TIER offers?
The person who is financially responsible for the account
What is the Account holder?
This plan is the only plan you can use to get 5g data speeds.
What is Unlimited premium?
This part of the call flow can prevent callbacks when proper expectations have been set out for the customer.
What is Complete the interaction?
We know this because we are seeing locks instead of the customer information.
How do we know we are not authenticated?
A term/word NBA uses for offers
What are treatments?
Peach colored fields automatically do this when we click them and change their color.
How do they put in notes automatically?
TV service included in our Unlimited Basic, Plus and Premium plans
In this section of the call flow we let our customer know we understand their concern, and will do everything we can to assist.
What is Establish a consultative Tone.
The tab that contains our customers bills
What is the bill and charges tab?
We can give away the farm but don't go into the red here or you will not be able to submit.
What is Treatment Range?
Bill are found in this tab.
What is the Bill and Charges tab.
Jay-Z version of Spotify included in Unlimited Premium
What is Tidal?
What are Accept decline and maybe?
Another term for Account number
What is BAN ID?