Dee May...Something...
This phase is for identifying which inputs affect your output(s)
What is the Analyze Phase?
This form of waste involves making more than what is demanded.
What is over-production?
These words are what the letters of SIPOC stand for.
What are Suppliers, Inputs, Processes, Outputs, and Customers?
This tool allows you to derive quantifiable, measurable specifications based on customer requirements
What is a CTQ tree?
These act as clear and unambiguous descriptions of potential failure modes or defects
What are operational definitions?
The problem statement/objective, scope, and VOC is created in this phase.
What is the Define Phase?
Implementation of this principal keeps errors from happening during production.
What is mistake-proofing?
This mapping tool is used to identify which roles are responsible for which tasks
What is a swimlane map?
Sales data, customer complaints, and online reviews are an example of this kind of VOC
What is reactive VOC?
This kind of data acquisition allows us to understand the cause for not meeting customer expectations.
What is Investigation/Improvement?
This phase has three goals: determine what your output is, how well you can measure your output, and where your output is performing at, now.
What is the Measure Phase?
This form of waste involves making people work in positions that they are not the most suited for.
What is talent?
This is the difference between a process map and a detailed process map.
What are the inputs and outputs of each step?
If large numbers of customer requirements are collected, this tool can be used to sort and categorize these requirements.
What is an affinity diagram?
These two methods of data collection involve drastically different amounts of work
What is automatic vs manual data collection
The purpose of this phase is to ensure that any changes that are made are maintained for the long-term.
What is the Control Phase?
This form of process flow reduces WIP and improves the time to finish processing
What is single-piece flow?
This kind of map is often used as a root-cause analysis brainstorming tool
What is a cause-effect diagram? (Or Ishikawa, fish-bone, etc.)
Surveys, focus groups, and market research are part of this kind of VOC
What is proactive VOC?
This term tells us how close our measurements are to each other.
What is precision?
This phase involves determining what alternate outputs are affected by a solution, or choosing the best solution.
What is the Improve phase?
A foundation of Lean philosophy: all effort and work should add this to the final product.
What is value?
This Japanese term means "the real place", and is used as a guidance for creating process maps.
What is "Gemba"?
This tool graphs product characteristics on a chart by customer satisfaction and degree of achievement.
What is a KANO model?
Data points of 2.24 hours, 3.6 days, and 1.439 seconds are an example of this kind of data.
What is Continuous data?