Pre Call Prep
Which form do you primarily use to check the Claim type/AOD etc?
List of Exhibits
What is the ext you transfer the call to instead of leaving a manual voicemail?
2161
Which phone numbers do you call on Attempt 1?
Phone 1, 2, and cell. (Not alt numbers)
AOD: 09/02/2017
Last Visit: 08/01/2018
No records in the EXH file
DOS to request?
01/01/2017 - Present
What is the AOD?
The date the client is claiming they became disabled
Which section of the EXH file holds the medical records?
Section F
What is the ext you dial when you are calling in late/absent?
636
On which attempts do you send the no contact email?
All
AOD: 03/01/2017
Last Visit: 01/05/2019
No records in EXH file
DOS to request?
07/01/2016 - Present
What are the two types of claim?
DIB, SSI
How new does the EXH file need to be for this task?
30 days old
What is the name of our department manager?
Tiffany
On which attempt do you send the no phone 2 wk warning letter?
Attempt 3
AOD: 08/04/2013
Last Visit: 07/05/2018
No records in EXH
DOS to request?
Need new AOD from TL
What is SSI claim based on?
Household income/assets
What are the MCA/RFC?
Assessment forms filled out by the client's dr
Can you listen to music at your desk while working?
yes, with just one earbud in
Which three documents need to be sent with a request?
Request, Med Auth, 1696-Brad
AOD: 04/06/2015
Last Visit: 05/01/2019
DOS in EXH: 04/02/2014 - 07/02/2018
DOS to Request?
07/03/2018 - Present
Which type of claim would need a DLI date?
DIB
Which document gives us permission to date the med auth?
Limited Power of Atty
What is the name of our HR manager?
Drew
Which attempt do you start the CLCC (by calling OHO for contact info)?
Attempt 5
AOD: 04/06/2018
Last Visit: 08/02/2019
DOS in EXH: 07/04/2019 - 08/02/2019
DOS to Request?
None
What does DOF stand for?
Date of File