Admissions
You're whole family is super excited that Holiday Lights is coming. You've already gotten two phone calls from friends that they want tickets. What can you do for them?
A. Suggest they come on Nov. 20th which is the family preview evening.
B. Sneak them in on a night your manager isn't working.
C. Too bad, so sad they cannot come!
Answer A
A guest wants to know which giftshop is open.
A. Children's Zoo and Bronx Zoo Store
B. Bronx Zoo Store and a Souvenir Cart on Astor Court.
C. Bronx Zoo Store
Answer B.
Bronx Zoo Store and a Souvenir Cart on Astor Court.
On peak nights, guests may use the shuttle to access the Bronx River Parking Lot.
FALSE. On peak nights, guests who parked at Bronx River must walk to the parking lot. On peak nights, only those who parked in Asia must use the shuttle to get to the parking lot.
You come across a guest who asks you where the Holiday Train can be found.
A. By Lantern Safari
B. Zoo Center Walk
C. Astor Court by the Sea Lions.
Answer C. Astor Court by the Sea Lions.
A guest tells you they had an Uber drop them off at the Bronx River entrance. They want to know if they should get an Uber home from the same spot.
A. Recommend they have one pick them up at Southern Blvd entrance.
B. Yes, of course!
C. Doesn't matter.
Answer A. Recommend they should have one pick them up at Southern Blvd entrance.
You've been here all season and miraculously you still have Courtesy Tickets left. Can you use them for Holiday Lights admission?
A. No, those are for regular season admissions.
B. Yes, it's totally fine!
Answer B. Yes, it's totally fine!
By the way, employees get 50% off Holiday Light tickets if you need more.
A member has a question about their membership. Where is the best place you can send them.
A. Zoo Center
B. Kiosk on Astor Court
C. Southern Blvd Gate
Answer A. The Zoo Center
Membership will be available at all of these locations but Zoo Center is the best place to send them.
The bathrooms at the Madagascar Building are handicap accessible.
FALSE. Handicap Accessible bathrooms are:
Zoo Center Walk
Dancing Crane Cafe
Eco Restrooms by Bronx River Parking.
In which area(s) can Costumed Characters be found?
A. Dancing Crane Plaza
B. Lantern Safari Zone
C. Asia Stage
Answer A. Dancing Crane Plaza
Costumed Characters will be roaming the event in different areas.
A guest has a question you don't have the answer to. How can you find out?
A. Call Security
B. Call Admissions Base
C. Tell them you don't know and walk away.
Answer B. Call Admissions Base
A guest wants to know if we are open Christmas Eve or Christmas Day?
A. Yes, Holiday Lights is open for the whole month of December!
B. We will be closed so recommend the guest visits us either before or after either of those dates.
Answer B. We will be closed so recommend the guest visits us either before or after either of those dates.
A guest near the Zoo Center comes up to you to ask which is the nearest bathroom that is handicap accessible.
A. Madagascar
B. Bronx Zoo Store
C. Zoo Center Walk
Answer C. Zoo Center Walk
Madagascar and Bronx Zoo Store bathrooms are not handicap accessible!
Holiday Lights will be open until 10pm every night.
FALSE.
Sunday through Thursday 5-9pm
Fridays & Saturdays 5-10pm
A guest wants to know how much the Bug Carousel cost to ride?
A. It's $3 per person.
B. It's free for Members only.
C. It's included with all Holiday Lights tickets.
Answer C. It's included with all Holiday Lights tickets.
Only the Holiday Train has a cost associated with it.
It's dark now and you notice there are a group of skunks by the garbage cans in full view of guests. What do you do?
A. Go over to them and scare them away!
B. Call Security and ask them for help.
C. Ignore the whole situation completely.
Answer B. Call Security for help and keep guests away from that area.
Can ALL members enter FREE for Holiday Lights?
A. Yes!
B. Only Conservation Supporter & above get in FREE.
C. No, members get a 50% discount on tickets.
Answer B. Only Conservation Supporter & above get in FREE.
A guest asks you about where they can get something hot to eat. What would you recommend?
A. Tell them about the Food Truck on Astor Court
B. Dancing Crane Cafe
C. Terrace Cafe
Answer B. Dancing Crane Café.
The Food Truck will be at Lantern Safari Zone
Terrace Café will not be open.
Ice Jubilee is a Special Night program at the end of December
TRUE. Ice Jubilee is Dec 20-23 and Dec 26-31.
A guest tells you how much they love ice carving. What could you suggest?
A. Recommend they visit Ice Jubilee by Terrace Café Dec 20-23, and Dec 26-31
B. Recommend they visit Dancing Crane Plaza.
C. Both A and B.
Answer C. Both A and B.
You're scheduled to work 3pm-midnight. The weather man forecasted 6 feet of snow accumulation tonight. It's 1pm now and it just started snowing. Do you need to go to work?
A. Yes, the Bronx Zoo is always open!
B. Just go to work and see what happens.
C. Call your manager and ask if you are expected at work due to the snow forecast.
Answer C. Call your manager and ask if you are expected at work due to the snow forecast.
15. A guest informs you they parked in Bronx River Parking Lot. Can they take the shuttle to get to their car?
A. Yes, as long as Asia Parking is not being used.
B. No, they have to walk.
C. Yes, they can take the shuttle any night to either Asia or Bronx River.
Answer A. As long as Asia Parking lot is not being used the shuttle will be available for those who park at Bronx River Parking Lot.
If Asia Parking Lot is open, the shuttle will only be used for those parked in Asia Parking Lot.
You have an irate guest who is upset about how a particular situation was handled. What can you do for them?
A. Apologize for the inconvenience and ask if they would like to speak to your manager to express their concerns.
B. Shrug your shoulders and wait for them to walk away.
C. Say "Sorry to hear that." and walk away from them.
Answer A. Apologize for the inconvenience and ask if they would like to speak to your manager to express their concerns.
Never leave a guest hanging! You can also give them the Guest Relations phone number to express their concerns.
Zoo Center will have a Quiet Zone available for guests who are experiencing sensory overload.
TRUE.
This will be the room where the komodo dragons are typically seen. None of the animals will be out, however.
How would you give a guest direction to the Animal Lantern Safari Zone from the Sea Lion Pool?
Walk straight through the Zoo Center, make a left when you see the Bronx Zoo Store and it's past the Bug Carousel. It's about a 10 minute walk from here.
Two guests seem to be getting into a heated argument. What should you do?
A. Tell them to calm down.
B. Call Security first then inform your manager.
C. Call Admissions Base.
Answer B. Call Security first then inform your supervisor or manager.