Shop Runner
What is the ShopRunner benefit?
Grants unlimited free 2-day shipping and returns on participating online stores via shoprunner.com/americanexpress.
Express Checkout at participating online stores.
These are the only acceptable forms of payment for LoungeBuddy.
Answer: American Express Cards and or LoungeBuddy Gift Cards.
Who does American Express offer travel insurance to?
American Express card members and non-card members.
How much coverage would a member receive on rental car damages or theft
up to $100,000
Which card members are eligible?
American Express Consumer and American Express Small Business card holders.
This is the time you have to access the lounge prior to reservation.
Answer: What is 1 hour
What does American Express travel insurance handle?
All fulfillment, customer service, enrollment and claims.
This is the premium protection rate every time a member uses their card on car rentals
$5.25- covers up to 42 days
Which card members are not eligible?
Amazon Business Prime
Amazon Business American Express cards
Third party cards
Prepaid cards and products
Corporate cards
Even though there is NO FEE to use LoungeBuddy, Lounge Operators do have a general ACCESS FEE of this amount depending on Lounges
Answer: $25
What should you never do, when speaking to a member about travel insurance?
Do not ever try to explain benefits to customer. Always transfer to an authorized representative.
Who should be handling damages or loss to a rental car.
Is there an annnual membership fee ShopRunner charges?
No membership fee and membership remains complimentary as long as eligible AmEx cards are linked to ShopRunner account.
This can be used to purchase and reserve access into airport lounges
Answer: LoungeBuddy
What are the methods the customers have, to enroll in travel insurance?
Online-American Express.com/travel insurance
Phone-American Express travel insurance directory.
How many days does a card member have to file a claim?
45 days
If a customer has questions or needs assistance regarding services, return issues, or shipping, who should they contact?
Customers can visit ShopRunner.com or call their customer service number
What does American Express travel insurance and global travel shield offer to customers?
-Travel accident protection
-Global baggage protection
-Global trip delay
-Global medical protection
-Trip cancellation
-24 hour travel assistance( for enrollees in travel status).
What is covered in the CRLD
CRLDC covers for loss of use, towing expenses, and items that are not permanently installed in the vehicle, but itemized in the Rental Agreement.
(This product does not include coverage for Liability, Uninsured or Underinsured Motorist, or Disability)