ONE Retail - JB
Manheim, Adesa, Edge, Smart
What are auctions we systematically integrate with to purchase vehicles?
Two of the types of ancillary products administered by SilverRock
What are:
GAP
GPS - Vehicle Protection Plan (VPP)
Limited Warranty
VSC - Vehicle Service contract
Developer with 536,000 Lines of code added to Vision Classic
Ramon James
Number of incoming Corporate Support incidents (tickets) per month
a) 250 b) 7,200
c) 1,300 d) 4,000
What is d) 4,000
The number of Contact Center Agents for the DriveTime family of companies:
a) 500 b) 2,000
c) 1,000 d) 4,000
What is b) 2,000?
The average number of days it takes a DriveTime vehicle to move from Purchase to Sale.
89 74
56 29
What is 74 days?
Number of calls received by SilverRock Customer Service in 2018.
a) 65,000 b) 225,000
b) 579,000 c) 870,000
What is 579,000
What is the approx. worth of the Bridgecrest portfolio in dollars?
8 billion < 1.5 billion
3 billion 11 billion
8 billion
Business unit with the highest volume (36.7%) of all incoming incidents (tickets) BSA investigates
a) Retail b) Inventory
c) Servicing d) On-Line
What is c) Servicing
The name of the tool that SilverRock will be piloting in 2020 for IVR, Inbound Voice, 2-way SMS, and Call Recording:
What is Twilio Flex?
The Retail dev team introduced these dev technologies into DriveTime with their Financing and AppScore applications.
What are Kubernetes and Docker?
Number of In-Network vendors used by SilverRock
a) 1,250 b) 2,200
c) 5,500 d) 7,500
What is 5,500
Number of billions $ financed to date for all loans since the beginning of Drivetime
$29 Billion
Number of incoming Corporate Support calls per month
a) 2,500 b) 900
c) 1,250 d) 4,100
What is a) 2,500
This is a type of deployment to Citrix servers that allows releasing to a subset of users to give an early indication of potential issues while limiting our risk exposure when deploying these updates.
What is a Canary deployment?
This 3rd party product integration helped the Retail team cut closing time by ~half and helped reduce store overhead.
What is DocuSign?
Amount spent by SilverRock for VSC and LW Claims in 2018.
a) 5M b) 17M
c) 28M d) 31M
What is 31 Million? They actually spent 31.4 million
8 million for engine replacement/repair
8 million for transmission work
Average calls per day Bridgecrest agents interact with.
12,000 135,000
24,000 128,000
135,000
Business unit with the second highest volume (32.7%) of incoming incidents (tickets) BSA investigates
a) Retail b) Inventory
c) Servicing d) On-Line
What is b) Inventory
This team works together to optimize both the productivity of developers and the reliability of operations.
What is the DevOps team?
The percentage of DriveTime sales which had started first as a web-session and lead to an on-site sale.
100% 97%
89% 73%
What is 97%?
Name one of the SilverRock internal (not 3rd party) systems.
a) sr-repairs.com - used to identify in-network repair facility near a DriveTime customer
b) yourvehiclecare.com - used to identify in-network repair facility near a Carvana customer
c) silverrockinc.com - provide external info
d) silverbackapi - contract generation and API
Which of these are NOT a major project initiative in 2019-2020?
Convert payment processing to a new vendor
Upgrade CLASS/CACS
Utilize Twilio Flex for servicing text messages
Pilot servicing strategies using a new customer behavior score
Upgrade CLASS/CACS
Number of Field Support Engineers and Business System Analyst to keep the business moving through technical hiccups
a) 10 FSE | 11 BSA b) 15 FSE | 14 BSA
c) 6 FSE | 5 BSA d) 7 FSE | 7 BSA
What is c) 6 FSE | 5 BSA
The total number of phone calls per year (Inbound/Outbound/IVR) for the DriveTime family of companies:
84,000,000 100,000
1,000,000 10,000,000
What is 84,000,000?